Angie Neal

Angie Neal

Member

7 months ago

Can new support tickets be bold

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new, unopened ticket

https://share.getcloudapp.com/d5u1YG8r

 

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1 comment
  • Parvez Akther
    Parvez Akther 7 months ago
    How much bold consider bold here https://d.pr/i/e19jzQ :)