Angie Neal

Angie Neal


3 years ago

Can new support tickets be bold

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new, unopened ticket


1 comment
  • Parvez Akther
    Parvez Akther 3 years ago
    How much bold consider bold here :)