Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder
Angie Neal
Member1 year ago
Ticket un-assigns if a comment or reply has been made
333 views
1 comment
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Parvez Akther 1 year agoYou need to check the Inbox > Settings > Default settings for default assignment and status.
