Ticket un-assigns if a comment or reply has been made

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

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1 comment

Parvez Akther 3 weeks ago
You need to check the Inbox > Settings > Default settings for default assignment and status.

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You need to check the Inbox > Settings > Default settings for default assignment and status.