💬 Ask for Help

Author image

Jao Ortega

Member
1 year ago
Hi friends! Are there any timeline for the livechat? Thanks.

1 people like this

3 comments

  • Nguyễn Quang Hoàng
    Go to Manage > Assistants to create it
    1 Like
  • Jao Ortega
    Jao Ortega 1 year ago
    Oh yeah.. my bad.. thanks bro..
    1 Like
  • test person
    test person 1 year ago
    still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
Author image

Matt Coffman

Member
1 year ago
Can someone help me change my profile picture on the community tab? I feel like it should be easy, but I am not finding a way. I see that others have been able to change theirs, so maybe I am just not looking in the right place? 

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 1 year ago
    The picture is coming from gravatar https://en.gravatar.com/ :)
    • Matt Coffman
      Matt Coffman 1 year ago
      I figured it out! Thanks for letting me know!
Author image

Matt Coffman

Member
1 year ago
Is there any way to add a member to a community by a form? I created a private community, but have to individually invite each person, is there a way to streamline this? 

2 comments

  • Parvez Akther
    Parvez Akther 1 year ago
    You can create a magic link for private channel and then include that to your email/CRM automated email.
    1 Like
    • Matt Coffman
      Matt Coffman 1 year ago
      Great, so I could have that automated after someone fills out the form by pre-writing the email! Thanks Parvez.
Author image

Angie Neal

Member
1 year ago
The get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.

0 comment

Author image

Angie Neal

Member
1 year ago
When a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk

0 comment

Author image

Angie Neal

Member
1 year ago

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new,...

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    How much bold consider bold here https://d.pr/i/e19jzQ :)
Author image

Angie Neal

Member
1 year ago

the new ticket alert doesn't work

0 comment

Author image

Angie Neal

Member
1 year ago

Saved replies not working

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    There is some UI issue on this and we are working on the new saved replies UI/UX
Author image

Angie Neal

Member
1 year ago

Creating folders for saved replies not working

0 comment

Author image

Angie Neal

Member
1 year ago

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    You need to check the Inbox > Settings > Default settings for default assignment and status.