1 month ago
Ability to see/edit CC and BCC fields in active conversations
It's great that we can add CC/BCC fields when creating support tickets. I especially like that we have the ability to search current contacts!
It would be really nice to also be able to CC/BCC fields in any support ticket/conversation so that we know who is on the email as well as have the ability to add other parties to the conversation.
2 peoples likes this