Matt

Matt

Member

8 months ago

Ability to see/edit CC and BCC fields in active conversations

It's great that we can add CC/BCC fields when creating support tickets. I especially like that we have the ability to search current contacts!

It would be really nice to also be able to CC/BCC fields in any support ticket/conversation so that we know who is on the email as well as have the ability to add other parties to the conversation.

143 views
2 peoples likes this
2 comments
  • Parvez Akther
    Parvez Akther 8 months ago
    Noted
    • Matt
      Matt 7 months ago
      Is there a way to have the CC field visible every time without having to click the three dots next to the text "instant reply"?