When a ticket is marked as closed an auto email should be sent to the customers email stating that it has been marked as closed. Similar to image below which i get from another service.
Daniel
Member2 years ago
Email sent when ticket is marked as closed
628 views
2 peoples likes this
5 comments
-
Daniel 2 years agoany updates or acknowledgement for this?
-
Ashiqul Islam 2 years agoHi Daniel, I hope Parvez have answered your queries to your satisfaction.Log In to Reply
-
-
Parvez Akther 2 years agoDaniel, This is not how the system is designed. Instead of saying ticket we call it conversation so closing ticket outside of context. We do have a small CST survey under each reply but we don't position ourselves as ticket based software. We are conversational helpdesk software.
-
Andy 2 years agoTesting the comment font size. Why so small??Log In to Reply
-
Parvez Akther 2 years agoWe tested many sizes and settled on this size. However, we’ll add option to increase font sizeLog In to Reply1 Like
-