Email sent when ticket is marked as closed

When a ticket is marked as closed an auto email should be sent to the customers email stating that it has been marked as closed. Similar to image below which i get from another service.

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5 comments

Daniel 2 years ago
any updates or acknowledgement for this?

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any updates or acknowledgement for this?
- Ashiqul Islam 2 years ago
  
  Hi Daniel, I hope Parvez have answered your queries to your satisfaction.
  
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  Hi Daniel, I hope Parvez have answered your queries to your satisfaction.
Parvez Akther 2 years ago
Daniel, This is not how the system is designed. Instead of saying ticket we call it conversation so closing ticket outside of context. We do have a small CST survey under each reply but we don't position ourselves as ticket based software. We are conversational helpdesk software.

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Daniel, This is not how the system is designed. Instead of saying ticket we call it conversation so closing ticket outside of context. We do have a small CST survey under each reply but we don't position ourselves as ticket based software. We are conversational helpdesk software.
- Andy 2 years ago
  
  Testing the comment font size. Why so small??
  
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  Testing the comment font size. Why so small??
- Parvez Akther 2 years ago
  
  We tested many sizes and settled on this size. However, we’ll add option to increase font size
  
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  We tested many sizes and settled on this size. However, we’ll add option to increase font size