Phill Coxon

Phill Coxon

Member

1 month ago

Markdown support option in editor

Having been using Zendesk for an enterprise project with a large team for the last 6 months I have been amazed at how useful it is to write responses in Markdown in the ticket editor. 

Particularly for using tags such as `inline code highlighting` or block quotes:


```
This would be an example of a code block
```

I can understand that adding Markdown support to the editor wouldn't be a high priority as I'm not sure how many users would want it but I'll request as a feature anyway :D

Some sort of option in the user preferences (and maybe a global option for team owners/managers) to switch editors to support markdown would be great. There would also need to be a preview button to preview the rendered markdown. 

 

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3 peoples likes this

2 comments

  • Phill Coxon 1 month ago

    If it's helpful I can provide some screenshots / video of how Zendesk implements Markdown support.

  • Parvez Akther 1 month ago

    That's an interesting idea but i'm not sure either, how many people take advantage of markdown.