Matt

Matt

Member

8 months ago

Option to automatically start each reply with a greeting "Hello {contacts.first-name}," to speed up replies

It would be really cool if there was an option to automatically insert a greeting to the beginning of each reply.

For instance, if a CRM user named John Smith sent us a support request and a user clicked reply something like "Hello John," ("Hello {contacts.first-name},") would automatically be inserted into the beginning of each message when replying.

This would speed up replies and be a neat little feature.

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3 peoples likes this
2 comments
  • Parvez Akther
    Parvez Akther 8 months ago
    Yeah agree. Could be a nice addition ๐Ÿ‘
  • Nguyแป…n Quang Hoร ng
    Yeah agree ๐Ÿ‘