All inboxes within a workspace sharing same series of Ticket ID number and also Live Chat does not have ticket ID assigned.
For example, I have 2 inboxes (hello@companyA.com and support@companyA.com), both of them sharing the same ticket ID running number, there is noway to track the ticket ID by email.
For a company with multiple brands, or deploy the live chat/ inbox to the customer project, it is necessary to isolate the ticket ID per email (inbox & chat) instead of sharing the same ticket ID for all inboxes & Live chats.
1. To have ticket ID by email/ inbox (or best if can have option to share or dont share ticket ID for inbox)
2. To have option to generate ticket ID for Live Chat (sharing the same email with inbox)
3. To be able to configure the naming convention for ticket ID.