Matt

Matt

Member

4 weeks ago

Twilio Integration for two way SMS conversations

It would be really cool if we can integrate with Twilio for two way text message conversations.

The support agent and customer would communicate via SMS but in TD it would appear as a conversation.

SMS could also be used to text status updates about the customers order for ecommerce. 

It would also be a good ideal to be able to start a conversation via SMS when a mobile number is added under the contact in CRM.

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  • Parvez Akther 3 weeks ago

    SMS could work as a channel like Messenger/WhatsApp but thats not in our roadmap for now. Your idea is good and i'm adding this to our backlog for now.