4 weeks ago
Twilio Integration for two way SMS conversations
It would be really cool if we can integrate with Twilio for two way text message conversations.
The support agent and customer would communicate via SMS but in TD it would appear as a conversation.
SMS could also be used to text status updates about the customers order for ecommerce.
It would also be a good ideal to be able to start a conversation via SMS when a mobile number is added under the contact in CRM.
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