What are your favourite features of Thrivedesk? Any requests, feedbacks or comments for the team?

Try out Thrivedesk and comment what you think below!

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21 comments

Henry Hoe 2 months ago
I like the community feature. It feels a little like circle.so. Looking forward to the knowledgebase release :)

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I like the community feature. It feels a little like circle.so. Looking forward to the knowledgebase release :)
RABINDRA JAISWAL 2 months ago
loved the community feature and live chat. font and ui ux is so better. I was tired with other ugly looking helpdesk

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loved the community feature and live chat. font and ui ux is so better. I was tired with other ugly looking helpdesk
- Parvez Akther 1 month ago
  
  Thanks :)
  
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  Thanks :)
Muhammad Umair Qureshi 2 months ago
How this product is compared to Freshdesk?

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How this product is compared to Freshdesk?
- Henry Hoe 2 months ago
  
  Freshdesk doesn't have a community broz and ThriveDesk is pushing out knowledgebase soon
  
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  Freshdesk doesn't have a community broz and ThriveDesk is pushing out knowledgebase soon
- Muhammad Umair Qureshi 2 months ago
  
  At the moment I use Freshdesk free plan for 2-3 sites and it's awesome. Let me try Thrivedesk
  
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  At the moment I use Freshdesk free plan for 2-3 sites and it's awesome. Let me try Thrivedesk
- Parvez Akther 1 month ago
  
  Freshdesk is not shared inbox. It only support one email also there are lots of changes.
  
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  Freshdesk is not shared inbox. It only support one email also there are lots of changes.
Adil 2 months ago
Branding in chat is removeable. right?

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Branding in chat is removeable. right?
- Henry Hoe 2 months ago
  
  Yes for Agency plans and above
  
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  Yes for Agency plans and above
John Tran 2 months ago
Anyway we can allow customers to use the chat features together in the community? Maybe even group chat features?

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Anyway we can allow customers to use the chat features together in the community? Maybe even group chat features?
- Parvez Akther 2 months ago
  
  Not now, perhaps we may consider it later
  
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  Not now, perhaps we may consider it later
- Jordan 1 month ago
  
  @parvez - do you have a public roadmap?
  
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  @parvez - do you have a public roadmap?
Parvez Akther 2 months ago
Keep posting guys

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Keep posting guys
David Kocsis 2 months ago
Shopify and Woo integration - pulling data straight out to admin panel.

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Shopify and Woo integration - pulling data straight out to admin panel.
- Parvez Akther 1 month ago
  
  WooCommerce is done and Shopify is coming
  
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  WooCommerce is done and Shopify is coming
David Kocsis 2 months ago
Multilanguage - our team is based on more nationalities than English. Would be great having a translate option.

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Multilanguage - our team is based on more nationalities than English. Would be great having a translate option.
shazeholla 2 months ago
First of all, I really like thrive desk website because its superb SLEEK, CLEAN and EASY TO UNDERSTAND 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 1.UI UX interface is on point and user friendly 2. Conversation reportings/analytics is extremely useful. Able to drive motivation for team members to serve customer better 3. Community feature and Knowledge base (soon) will be a game changer. This is where actual customer core conversation will happen 𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 1.Ability to transfer clients to other team members with previous chat history (this is AWESOME) 2.Announcement/banner/news/newpromo banner automation based on first 5 chat input from customer I wish Thrive desk management and team future and brighter success in the long run Keep innovating and enhancing your ONE-STOP-CENTRE solution You guys ROCK~!

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First of all, I really like thrive desk website because its superb SLEEK, CLEAN and EASY TO UNDERSTAND 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 1.UI UX interface is on point and user friendly 2. Conversation reportings/analytics is extremely useful. Able to drive motivation for team members to serve customer better 3. Community feature and Knowledge base (soon) will be a game changer. This is where actual customer core conversation will happen 𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 1.Ability to transfer clients to other team members with previous chat history (this is AWESOME) 2.Announcement/banner/news/newpromo banner automation based on first 5 chat input from customer I wish Thrive desk management and team future and brighter success in the long run Keep innovating and enhancing your ONE-STOP-CENTRE solution You guys ROCK~!
Chaitanya Badave 2 months ago
I have given many suggestions previously. Just Now A Thought came in mind that it would be great if we can add announcements section in the community as a widget to our website and also in chat widget would be great to notify users with recent changelog stuffs 🎯

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I have given many suggestions previously. Just Now A Thought came in mind that it would be great if we can add announcements section in the community as a widget to our website and also in chat widget would be great to notify users with recent changelog stuffs 🎯
- Parvez Akther 1 month ago
  
  Thats already under development ;)
  
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  Thats already under development ;)
David Kocsis 1 month ago
Can we embed the chat bubble on more websites or subdomains but there are linked to the same company? We at Guru Muscle have eCom store, our own community, merchant store, charity store and I can go on. All of them need to be under 1 roof - Guru Muscle. With the same support agnets

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Can we embed the chat bubble on more websites or subdomains but there are linked to the same company? We at Guru Muscle have eCom store, our own community, merchant store, charity store and I can go on. All of them need to be under 1 roof - Guru Muscle. With the same support agnets
David Kocsis 1 month ago
How big is your JS script? Or like how many JS script need to be installed in the theme?

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How big is your JS script? Or like how many JS script need to be installed in the theme?