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Henry Hoe

Henry Hoe

Member

2 months ago

What are your favourite features of Thrivedesk? Any requests, feedbacks or comments for the team?

Try out Thrivedesk and comment what you think below!

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4 peoples likes this
21 comments
  • Henry Hoe
    Henry Hoe 2 months ago
    I like the community feature. It feels a little like circle.so. Looking forward to the knowledgebase release :)
    6 Likes
  • RABINDRA JAISWAL
    RABINDRA JAISWAL 2 months ago
    loved the community feature and live chat. font and ui ux is so better. I was tired with other ugly looking helpdesk
    1 Like
  • Muhammad Umair Qureshi
    Muhammad Umair Qureshi 2 months ago
    How this product is compared to Freshdesk?
    1 Like
    • Henry Hoe
      Henry Hoe 2 months ago
      Freshdesk doesn't have a community broz and ThriveDesk is pushing out knowledgebase soon
    • Muhammad Umair Qureshi
      Muhammad Umair Qureshi 2 months ago
      At the moment I use Freshdesk free plan for 2-3 sites and it's awesome. Let me try Thrivedesk
    • Parvez Akther
      Parvez Akther 1 month ago
      Freshdesk is not shared inbox. It only support one email also there are lots of changes.
  • Adil
    Adil 2 months ago
    Branding in chat is removeable. right?
    1 Like
  • John Tran
    John Tran 2 months ago
    Anyway we can allow customers to use the chat features together in the community? Maybe even group chat features?
    1 Like
    • Parvez Akther
      Parvez Akther 2 months ago
      Not now, perhaps we may consider it later
    • Jordan
      Jordan 1 month ago
      @parvez - do you have a public roadmap?
  • Parvez Akther
    Parvez Akther 2 months ago
    Keep posting guys
    1 Like
  • David Kocsis
    David Kocsis 2 months ago
    Shopify and Woo integration - pulling data straight out to admin panel.
    1 Like
  • David Kocsis
    David Kocsis 2 months ago
    Multilanguage - our team is based on more nationalities than English. Would be great having a translate option.
    1 Like
  • shazeholla
    shazeholla 2 months ago
    First of all, I really like thrive desk website because its superb SLEEK, CLEAN and EASY TO UNDERSTAND 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 1.UI UX interface is on point and user friendly 2. Conversation reportings/analytics is extremely useful. Able to drive motivation for team members to serve customer better 3. Community feature and Knowledge base (soon) will be a game changer. This is where actual customer core conversation will happen 𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 1.Ability to transfer clients to other team members with previous chat history (this is AWESOME) 2.Announcement/banner/news/newpromo banner automation based on first 5 chat input from customer I wish Thrive desk management and team future and brighter success in the long run Keep innovating and enhancing your ONE-STOP-CENTRE solution You guys ROCK~!
    1 Like
  • Chaitanya Badave
    Chaitanya Badave 2 months ago
    I have given many suggestions previously. Just Now A Thought came in mind that it would be great if we can add announcements section in the community as a widget to our website and also in chat widget would be great to notify users with recent changelog stuffs 🎯
    1 Like
  • David Kocsis
    David Kocsis 1 month ago
    Can we embed the chat bubble on more websites or subdomains but there are linked to the same company? We at Guru Muscle have eCom store, our own community, merchant store, charity store and I can go on. All of them need to be under 1 roof - Guru Muscle. With the same support agnets
    1 Like
  • David Kocsis
    David Kocsis 1 month ago
    How big is your JS script? Or like how many JS script need to be installed in the theme?
    1 Like