Parvez Akther

Parvez Akther


2 years ago

🔔 Keep your agents engaged with browser notifications

You can now give your agents the option to receive conversation notifications directly from their browser! A great way to ensure they're always in the loop about conversation activity.

ℹī¸ Supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

✅ Yes! How do I enable browser notification?

It's easy! Navigate to Settings → Your Profile and click the Notifications menu. Your browser will ask you for permission, then click Allow.

Allow browser notification

🎛 Managing notification preferences

At any point, agents can manage their notification preferences from Settings → Notifications. From there, they can specify which types of notifications they'd like to receive across email and browser.

Notifications preference

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