You can now give your agents the option to receive conversation notifications directly from their browser! A great way to ensure they're always in the loop about conversation activity.
ℹ️ Supported browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
✅ Yes! How do I enable browser notification?
It's easy! Navigate to Settings → Your Profile and click the Notifications menu. Your browser will ask you for permission, then click Allow.
🎛 Managing notification preferences
At any point, agents can manage their notification preferences from Settings → Notifications. From there, they can specify which types of notifications they'd like to receive across email and browser.