Angie Neal

Angie Neal

Member

Tagline here!

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Angie Neal

Member
3 weeks ago

Please add function for adding BCC and / or CC to replies

2 peoples likes this

4 comments

  • Parvez Akther 3 weeks ago

    Noted

    • Angie Neal 2 weeks ago

      Just wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.

  • Parvez Akther 1 week ago

    Its done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)

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Angie Neal

Member
5 days ago

The get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.

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Angie Neal

Member
1 month ago

I'd like to be able to merge tickets please

1 people like this

2 comments

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Angie Neal

Member
1 month ago

I'd like to request pabbly connect integration please

2 peoples likes this

2 comments

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Angie Neal

Member
1 month ago

Can there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?

2 peoples likes this

7 comments

  • Parvez Akther 1 month ago

    There are active/pending ticket on Unassigned and Mine tab.

    • Angie Neal 1 month ago

      can you please show me a screenshot?

    • Parvez Akther 1 month ago

      Active tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP

  • Angie Neal 1 month ago

    oh... Not quite what I was hoping for

    • Parvez Akther 1 month ago

      We understand everyone has different need and thats why we'll give custom filtering option later.

  • Matt Miciula 1 month ago

    The pending folder to show all pending tickets is a great idea.

    • Angie Neal 1 month ago

      It will make seeing if I need to follow anything up far easier

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Angie Neal

Member
5 days ago

When a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk

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Angie Neal

Member
3 weeks ago

Can we please be able to search tickets

1 people like this

2 comments

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Angie Neal

Member
3 weeks ago

Please make a sound for new tickets

1 people like this

1 comment

  • Parvez Akther 3 weeks ago

    Except desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.

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Angie Neal

Member
1 month ago

can we please have the feature to tag internal team members with @ in the internal note

1 people like this

1 comment

  • Parvez Akther 1 month ago

    Yeah we are improving the whole editor for that.

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Angie Neal

Member
1 month ago

Please add ability to add an image or attachment to internal note on tickets

2 peoples likes this

0 comment

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Angie Neal

Member
3 weeks ago

please create an upload feature to replies

2 peoples likes this

2 comments

  • Parvez Akther 3 weeks ago

    on our roadmap, thanks

    • Angie Neal 2 weeks ago

      How far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment

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Angie Neal

Member
2 weeks ago

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new,... See more

1 comment

  • Parvez Akther 1 week ago

    How much bold consider bold here https://d.pr/i/e19jzQ :)

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Angie Neal

Member
3 weeks ago

Creating folders for saved replies not working

0 comment

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Angie Neal

Member
3 weeks ago

the new ticket alert doesn't work

0 comment

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Angie Neal

Member
3 weeks ago

Saved replies not working

1 comment

  • Parvez Akther 3 weeks ago

    There is some UI issue on this and we are working on the new saved replies UI/UX

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Angie Neal

Member
1 month ago

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

1 comment

  • Parvez Akther 3 weeks ago

    You need to check the Inbox > Settings > Default settings for default assignment and status.