Angie Neal
Member
Angie Neal
MemberPlease add function for adding BCC and / or CC to replies
3 peoples likes this
4 comments
-
-
Angie Neal 3 months agoJust wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.
-
-
Parvez Akther 3 months agoIts done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)
-
2 comments
Angie Neal
MemberI'd like to request pabbly connect integration please
2 peoples likes this
2 comments
Angie Neal
MemberCan there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?
2 peoples likes this
7 comments
-
Parvez Akther 4 months agoThere are active/pending ticket on Unassigned and Mine tab.
-
-
Parvez Akther 4 months agoActive tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP
-
-
-
Parvez Akther 4 months agoWe understand everyone has different need and thats why we'll give custom filtering option later.1 Like
-
-
-
Angie Neal 4 months agoIt will make seeing if I need to follow anything up far easier
-
2 comments
1 comment
-
Parvez Akther 4 months agoExcept desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.
Angie Neal
Membercan we please have the feature to tag internal team members with @ in the internal note
1 people like this
1 comment
Angie Neal
MemberPlease add ability to add an image or attachment to internal note on tickets
2 peoples likes this
0 comment
2 comments
-
-
Angie Neal 3 months agoHow far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment
-
Angie Neal
MemberI find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket.
The previous software we were using is really obvious which is a new,...
1 comment
Angie Neal
MemberThe get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.
0 comment
Angie Neal
MemberWhen a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk
0 comment
1 comment
-
Parvez Akther 4 months agoThere is some UI issue on this and we are working on the new saved replies UI/UX
Angie Neal
MemberNot sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder
1 comment
-
Parvez Akther 4 months agoYou need to check the Inbox > Settings > Default settings for default assignment and status.