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Angie Neal

Angie Neal

Member

Digital Strategist

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Angie Neal

Member
8 months ago

Add BCC & CC to replies

Please add function for adding BCC and / or CC to replies

3 peoples likes this

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4 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    Noted
    • Angie Neal
      Angie Neal 7 months ago
      Just wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.
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  • Parvez Akther
    Parvez Akther 7 months ago
    Its done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)
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Angie Neal

Member
8 months ago

Merge tickets

I'd like to be able to merge tickets please

1 people like this

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2 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    On our list 👍
    1 Like
  • Matt Miciula
    Matt Miciula 8 months ago
    Essential feature.
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Angie Neal

Member
8 months ago

Pabbly connect integration

I'd like to request pabbly connect integration please

2 peoples likes this

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2 comments

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Angie Neal

Member
8 months ago

Pending folder

Can there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?

2 peoples likes this

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7 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    There are active/pending ticket on Unassigned and Mine tab.
    • Angie Neal
      Angie Neal 8 months ago
      can you please show me a screenshot?
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    • Parvez Akther
      Parvez Akther 8 months ago
      Active tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP
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  • Angie Neal
    Angie Neal 8 months ago
    oh... Not quite what I was hoping for
    • Parvez Akther
      Parvez Akther 8 months ago
      We understand everyone has different need and thats why we'll give custom filtering option later.
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      1 Like
  • Matt Miciula
    Matt Miciula 8 months ago
    The pending folder to show all pending tickets is a great idea.
    1 Like
    • Angie Neal
      Angie Neal 8 months ago
      It will make seeing if I need to follow anything up far easier
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Angie Neal

Member
8 months ago

Search tickets

Can we please be able to search tickets

3 peoples likes this

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2 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    Already started working on this feature :)
    1 Like
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Angie Neal

Member
8 months ago

Sound for new ticket

Please make a sound for new tickets

2 peoples likes this

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1 comment

  • Parvez Akther
    Parvez Akther 8 months ago
    Except desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.
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Angie Neal

Member
8 months ago

tag team members on internal notes

can we please have the feature to tag internal team members with @ in the internal note

1 people like this

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1 comment

  • Parvez Akther
    Parvez Akther 8 months ago
    Yeah we are improving the whole editor for that.
    1 Like
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Angie Neal

Member
8 months ago

Upload images to internal note

Please add ability to add an image or attachment to internal note on tickets

2 peoples likes this

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0 comment

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Angie Neal

Member
8 months ago

upload to reply

please create an upload feature to replies

3 peoples likes this

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2 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    on our roadmap, thanks
    1 Like
    • Angie Neal
      Angie Neal 7 months ago
      How far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment
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Angie Neal

Member
7 months ago

Can new support tickets be bold

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new,...

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1 comment

  • Parvez Akther
    Parvez Akther 7 months ago
    How much bold consider bold here https://d.pr/i/e19jzQ :)
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Angie Neal

Member
8 months ago

Folders for Save replies

Creating folders for saved replies not working

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0 comment

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Angie Neal

Member
7 months ago

Get help button not working in dashboard

The get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.
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0 comment

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Angie Neal

Member
8 months ago

New Ticket alert at Favicon

the new ticket alert doesn't work

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0 comment

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Angie Neal

Member
7 months ago

Reply to ticket not showing body

When a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk
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0 comment

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Angie Neal

Member
8 months ago

Saved replies

Saved replies not working

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1 comment

  • Parvez Akther
    Parvez Akther 8 months ago
    There is some UI issue on this and we are working on the new saved replies UI/UX
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Angie Neal

Member
8 months ago

Ticket un-assigns if a comment or reply has been made

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

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1 comment

  • Parvez Akther
    Parvez Akther 8 months ago
    You need to check the Inbox > Settings > Default settings for default assignment and status.