Angie Neal
MemberDigital Strategist
Angie Neal
MemberPlease add function for adding BCC and / or CC to replies
3 peoples likes this
4 comments
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Parvez Akther 3 years agoNoted
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Angie Neal 2 years agoJust wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.Log In to Reply
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Parvez Akther 2 years agoIts done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)
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Angie Neal 2 years agoThis is great! Thanks very much :)Log In to Reply
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Angie Neal
Member1 comment
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Parvez Akther 1 year agoThanks and its under our roadmap too. We use Clickup regularly and feel the integration too :)
2 comments
Angie Neal
MemberI'd like to request pabbly connect integration please
2 peoples likes this
2 comments
Angie Neal
MemberCan there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?
2 peoples likes this
7 comments
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Parvez Akther 3 years agoActive tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP
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Parvez Akther 3 years agoWe understand everyone has different need and thats why we'll give custom filtering option later.1 Like
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2 comments
1 comment
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Parvez Akther 3 years agoExcept desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.
Angie Neal
Membercan we please have the feature to tag internal team members with @ in the internal note
1 people like this
1 comment
Angie Neal
MemberPlease add ability to add an image or attachment to internal note on tickets
2 peoples likes this
0 comment
2 comments
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Angie Neal 2 years agoHow far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment
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Angie Neal
MemberI find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket.
The previous software we were using is really obvious which is a new,...
1 comment
Angie Neal
Member0 comment
Angie Neal
Member0 comment
1 comment
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Parvez Akther 3 years agoThere is some UI issue on this and we are working on the new saved replies UI/UX
Angie Neal
MemberNot sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder
1 comment
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Parvez Akther 3 years agoYou need to check the Inbox > Settings > Default settings for default assignment and status.