Angie Neal
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Angie Neal
Member 3 weeks agoPlease add function for adding BCC and / or CC to replies
2 peoples likes this
4 comments
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Angie Neal 2 weeks ago
Just wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.
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Parvez Akther 1 week ago
Its done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)
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Angie Neal
Member 5 days agoThe get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.
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2 comments
Angie Neal
Member 1 month agoI'd like to request pabbly connect integration please
2 peoples likes this
2 comments
Angie Neal
Member 1 month agoCan there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?
2 peoples likes this
7 comments
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Parvez Akther 1 month ago
There are active/pending ticket on Unassigned and Mine tab.
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Parvez Akther 1 month ago
Active tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP
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Parvez Akther 1 month ago
We understand everyone has different need and thats why we'll give custom filtering option later.
1 Like
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Angie Neal 1 month ago
It will make seeing if I need to follow anything up far easier
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Angie Neal
Member 5 days agoWhen a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk
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1 comment
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Parvez Akther 3 weeks ago
Except desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.
Angie Neal
Member 1 month agocan we please have the feature to tag internal team members with @ in the internal note
1 people like this
1 comment
Angie Neal
Member 1 month agoPlease add ability to add an image or attachment to internal note on tickets
2 peoples likes this
0 comment
2 comments
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Angie Neal 2 weeks ago
How far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment
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Angie Neal
Member 2 weeks agoI find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket.
The previous software we were using is really obvious which is a new,... See more
1 comment
1 comment
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Parvez Akther 3 weeks ago
There is some UI issue on this and we are working on the new saved replies UI/UX
Angie Neal
Member 1 month agoNot sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder
1 comment
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Parvez Akther 3 weeks ago
You need to check the Inbox > Settings > Default settings for default assignment and status.