Daniel

Daniel

Member
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Daniel

Member
1 month ago
I am in London, UK and my current timezone is UTC+1 but when selecting London in profile & org settings, can only select based on GMT.

5 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 weeks ago
    Added this to our backlog and we'll update this support ASAP.
    1 Like
    • Ashiqul Islam
      Ashiqul Islam 2 weeks ago
      Hi Parvez, Thankyou for addressing Daniel's issue, he is a good user of our platform. Daniel, hope your queries are being addressed.
Author image

Daniel

Member
1 month ago
When a ticket is marked as closed an auto email should be sent to the customers email stating that it has been marked as closed. Similar to image below which i get from another service.

2 peoples likes this

5 comments

  • Daniel
    Daniel 4 weeks ago
    any updates or acknowledgement for this?
    1 Like
    • Ashiqul Islam
      Ashiqul Islam 2 weeks ago
      Hi Daniel, I hope Parvez have answered your queries to your satisfaction.
  • Parvez Akther
    Parvez Akther 2 weeks ago
    Daniel, This is not how the system is designed. Instead of saying ticket we call it conversation so closing ticket outside of context. We do have a small CST survey under each reply but we don't position ourselves as ticket based software. We are conversational helpdesk software.
    1 Like
    • Andy
      Andy 2 weeks ago
      Testing the comment font size. Why so small??
    • Parvez Akther
      Parvez Akther 2 weeks ago
      We tested many sizes and settled on this size. However, we’ll add option to increase font size