When replying to a ticket, I would like to have the ability to make the text area in which I am writing the reply larger.  This should be by a handle to drag it (making the email I am replying to smaller, which the text area larger, or my allowing th

It would be nice to have the ability to have a filter that allowed me to direct emails to Trash and a "Transactional" folder.

On the reply to email, we have a button that says "Assign" and one that has "Send Reply".  It would be nice to have one for "Send & Close" that sends the reply and closes the ticket, and one that sends the reply and sets the ticket to pending.

Hi, I am confused about something.  In looking at the 2.0 features, I saw this:

Hi, I have noticed that we show that there are two items in the DRAFT folder, but there is actually nothing there.  Any idea?