When replying to a ticket, I would like to have the ability to make the text area in which I am writing the reply larger. This should be by a handle to drag it (making the email I am replying to smaller, which the text area larger, or my allowing th
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It would be nice to have the ability to have a filter that allowed me to direct emails to Trash and a "Transactional" folder.
On the reply to email, we have a button that says "Assign" and one that has "Send Reply". It would be nice to have one for "Send & Close" that sends the reply and closes the ticket, and one that sends the reply and sets the ticket to pending.
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