Marius Tyranowski

Marius Tyranowski

Member

7 months ago

Sending new message takes > 5 minutes

As a support user, when I am trying to send a message to a new customer (not replying to a ticket) the message takes 5 minutes or more to actually send. I cant use the app in that time. 

Here is a video:

https://www.berrycast.com/conversations/d2c566d8-27e1-5b16-aa6f-e7b1b9f993f5

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1 people like this
1 comment
  • Parvez Akther
    Parvez Akther 7 months ago
    I think this is due to the security implementation we've done with 'New conversation' feature. Notified the team to check.