💬 Ask for Help

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Parvez Akther

Admin
1 year ago

Please follow this rules before you post anything to this channel 👇

✅ Please be nice. Avoid profanity. We're all equal human beings.

✅ Keep your post simple and explicit

✅ Please request support in English. We also speak Spanish and Bengali but responses in these languages ar...

1 people like this

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2 comments

  • Parvez Akther
    Parvez Akther 7 months ago
    Yeah, once we release the stable version we'll start working on the migrator.
  • no gooe
    no gooe 7 months ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Jao Ortega

Member
7 months ago
Hi Thrivers, is there a way to hide the widget in certain specific pages?  Thanks.

3 comments

  • Parvez Akther
    Parvez Akther 7 months ago
    That condition should come from your page logic. You can include/exclude snippet from your page settings(depends on the CMS you use)
  • Jao Ortega
    Jao Ortega 7 months ago
    Got it bro.. would've been amazing if we have this option from the dashboard. Thanks anyway.
  • no gooe
    no gooe 7 months ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Ivan C.

Member
7 months ago
Does ThriveDesk allow the creation of contact forms? If so, can that be integrated into Wordpress websites?

2 comments

  • test person
    test person 7 months ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
    • Ivan C.
      Ivan C. 7 months ago
      Yeah, thats happening to me also.
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Jao Ortega

Member
7 months ago
Hi friends! Are there any timeline for the livechat? Thanks.

1 people like this

3 comments

  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 7 months ago
    Go to Manage > Assistants to create it
    1 Like
  • Jao Ortega
    Jao Ortega 7 months ago
    Oh yeah.. my bad.. thanks bro..
    1 Like
  • test person
    test person 7 months ago
    still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Matt Coffman

Member
8 months ago
Can someone help me change my profile picture on the community tab? I feel like it should be easy, but I am not finding a way. I see that others have been able to change theirs, so maybe I am just not looking in the right place? 

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    The picture is coming from gravatar https://en.gravatar.com/ :)
    • Matt Coffman
      Matt Coffman 8 months ago
      I figured it out! Thanks for letting me know!
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Matt Coffman

Member
8 months ago
Is there any way to add a member to a community by a form? I created a private community, but have to individually invite each person, is there a way to streamline this? 

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 8 months ago
    You can create a magic link for private channel and then include that to your email/CRM automated email.
    • Matt Coffman
      Matt Coffman 8 months ago
      Great, so I could have that automated after someone fills out the form by pre-writing the email! Thanks Parvez.
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Angie Neal

Member
1 year ago
The get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.

0 comment

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Angie Neal

Member
1 year ago
When a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk

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Angie Neal

Member
1 year ago

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new,...

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    How much bold consider bold here https://d.pr/i/e19jzQ :)
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Angie Neal

Member
1 year ago

the new ticket alert doesn't work

0 comment