I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new,... See more

Creating folders for saved replies not working

the new ticket alert doesn't work

Please follow this rules before you post anything to this channel 👇

✅ Please be nice. Avoid profanity. We're all equal human beings.

✅ Keep your post simple and explicit

✅ Please request support in English. We also speak Spanish and Bengali but responses in these languages ar... See more

Saved replies not working

I have translated it into Vietnamese at Satisfaction Ratings but when Click evaluates to respond, it still displays in English. Please check for me

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

It's great that we can add CC/BCC fields when creating support tickets. I especially like that we have the ability to search current contacts!

It would be really nice to also be able to CC/BCC fields in any support ticket/conversation so that we know who is on the email as well as have the ability to add other parties to the conversation.

Please add function for adding BCC and / or CC to replies

Allow #hashtag Post, to make it easy for the community to follow the topic

Automatically Clear Cache when ThriveDesk Community updates. Currently I have to manually clear the Cache every time I update

An option to have autoreplies turn on automatically, but only outside of business hours.

The get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.

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As previously mentioned in the facebook group I'd like to request API / webhook support, particularly inbound.  

As an example, I've just been configuring postmarkapp.com for a new website. It's working great for outgoing emails but I'd also like to use the postmarkapp.com inbou... See more

Having been using Zendesk for an enterprise project with a large team for the last 6 months I have been amazed at how useful it is to write responses in Markdown in the ticket editor. 

Particularly for using tags such as `inline code highlighting` or block quotes:

```See more

I'd like to be able to merge tickets please

Need to add a Featured image support page to the Branding item. It is currently shared by all customers

It would be really cool if there was an option to automatically insert a greeting to the beginning of each reply.

For instance, if a CRM user named John Smith sent us a support request and a user clicked reply something like "Hello John," ("Hello {contacts.first-name},") would automatically be inserted into the beginning of each message when replying.

This would speed up replies and be a neat little feature.

I'd like to request pabbly connect integration please

Can there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?

When a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk

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Can we please be able to search tickets

Please make a sound for new tickets

can we please have the feature to tag internal team members with @ in the internal note

Hi :) 

Wouldn't it be awesome if we can tag team members on internal notes? Like if our project manager or support officer can tag a specific software engineer or designer. Like "Hey @matt can you check this email about a minor design change? @james can you check the second pharagrap... See more

ThirveDesk should also integrate with ThriveCart ;)

This is essential when we need to show Vietnamese language to our customers when we join the community

It would be really cool if we can integrate with Twilio for two way text message conversations.

The support agent and customer would communicate via SMS but in TD it would appear as a conversation.

SMS could also be used to text status updates about the customers order for ecommer... See more

Please add ability to add an image or attachment to internal note on tickets

please create an upload feature to replies

From: https://www.facebook.com/groups/thrivedesk/permalink/475058940190471/?comment_id=475201856842846

Both tags and Saved Replies appear to be global across all Inboxes. This is... See more

Share your ideas with us and if enough member vote for the idea we'll add them to our development backlog

It would be really cool if we coudl setup workflows and automations (both manual and automatic) that are rule based on condition. For example, when the subject line contains "Refund”, TD would automatically add a tag, send an email to the customer, and assign the ticket to person X.

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Ability to create new conversation from dashboard was the most requested features since we soft launched ThriveDesk. You asked and we delivered 🙏

You'll see 'New Conversation' button in every inbox and from there you can create ticket on behalf of customer.

You can select any existi... See more

We re-wrote our entire email parser with Python and now its 2x faster and 99.9% accurate on all language parsing.

Email parsing is the most critical and fundamental task for ThriveDesk. We found limitation on our previous PHP parser for language like Korean, German. PHP doesn't work well i... See more

This is the first and very big update to ThriveDesk Community module. Since our first soft launch our team working tirelessly to bring you the best community software. 

🙋‍♂️ Public/Private Community

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Today we are excited to introduce WooCommerce integration with ThriveDesk. This is an extensive integration for us, and we wanted to do it right.

After a month of deliberate coding and testing, we finally built the right WooCommerce integration you'll love to use.

Let's see how th... See more