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Parvez Akther

Admin
2 years ago

Please follow this rules before you post anything to this channel 👇

✅ Please be nice. Avoid profanity. We're all equal human beings.

✅ Keep your post simple and explicit

✅ Please request support in English. We also speak Spanish and Bengali but responses in these languages ar...

2 peoples likes this

0 comment

160576536_868636693709951_778016480980594119_n.png
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Nguyễn Quang Hoàng

Member
2 years ago

I have translated it into Vietnamese at Satisfaction Ratings but when Click evaluates to respond, it still displays in English. Please check for me

1 people like this

0 comment

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Angie Neal

Member
2 years ago

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    You need to check the Inbox > Settings > Default settings for default assignment and status.
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Angie Neal

Member
2 years ago

Creating folders for saved replies not working

0 comment

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Angie Neal

Member
2 years ago

Saved replies not working

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    There is some UI issue on this and we are working on the new saved replies UI/UX
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Angie Neal

Member
2 years ago

the new ticket alert doesn't work

0 comment

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Angie Neal

Member
2 years ago

I find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket. 

The previous software we were using is really obvious which is a new,...

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    How much bold consider bold here https://d.pr/i/e19jzQ :)
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Angie Neal

Member
2 years ago
When a client has replied to a ticket it isn't showing the body. If I go to the actual email, I can see that the client has actually sent a message, just not showing in Thrivedesk

0 comment

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Angie Neal

Member
2 years ago
The get help button isn't doing anything. There is no chat or other method to communicate a problem from the dashboard.

0 comment

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Matt Coffman

Member
2 years ago
Is there any way to add a member to a community by a form? I created a private community, but have to individually invite each person, is there a way to streamline this? 

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    You can create a magic link for private channel and then include that to your email/CRM automated email.
    1 Like
    • Matt Coffman
      Matt Coffman 2 years ago
      Great, so I could have that automated after someone fills out the form by pre-writing the email! Thanks Parvez.
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Matt Coffman

Member
2 years ago
Can someone help me change my profile picture on the community tab? I feel like it should be easy, but I am not finding a way. I see that others have been able to change theirs, so maybe I am just not looking in the right place? 

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    The picture is coming from gravatar https://en.gravatar.com/ :)
    • Matt Coffman
      Matt Coffman 2 years ago
      I figured it out! Thanks for letting me know!
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Jao Ortega

Member
2 years ago
Hi friends! Are there any timeline for the livechat? Thanks.

1 people like this

3 comments

  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 2 years ago
    Go to Manage > Assistants to create it
    1 Like
  • Jao Ortega
    Jao Ortega 2 years ago
    Oh yeah.. my bad.. thanks bro..
    1 Like
  • test person
    test person 2 years ago
    still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Ivan C.

Member
2 years ago
Does ThriveDesk allow the creation of contact forms? If so, can that be integrated into Wordpress websites?

2 comments

  • test person
    test person 2 years ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
    • Ivan C.
      Ivan C. 2 years ago
      Yeah, thats happening to me also.
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Jao Ortega

Member
2 years ago
Hi Thrivers, is there a way to hide the widget in certain specific pages?  Thanks.

3 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    That condition should come from your page logic. You can include/exclude snippet from your page settings(depends on the CMS you use)
  • Jao Ortega
    Jao Ortega 2 years ago
    Got it bro.. would've been amazing if we have this option from the dashboard. Thanks anyway.
  • no gooe
    no gooe 2 years ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.

3 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Yeah, once we release the stable version we'll start working on the migrator.
  • no gooe
    no gooe 2 years ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
  • Parvez Akther
    Parvez Akther 1 year ago
    Forgot to mention, migrator done long ago :)
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Matt Coffman

Member
1 year ago
Can anyone help me with what size the cover photo should be for posts? I attempted to upload a photo, and I didn't realize how big it was. After a couple of unsuccessful attempts, I resized the image but thought I would ask what size we can upload. 

1 people like this

1 comment

  • Nguyễn Quang Hoàng
    I used the size 678 × 241 px
    1 Like

3 comments

  • Parvez Akther
    Parvez Akther 1 year ago
    Assistant need to be loaded before you call the Identify script.
    • Caio Oliveira
      Caio Oliveira 1 year ago
      Yes, I noticed that. Unfortunatelly it take some seconds before loading so I can't add on header or body so I needed to add a workflow to wait around 10s to use the Identify Script. Any better workaround for that?
    • Parvez Akther
      Parvez Akther 1 year ago
      You can send us an email so I can get our dev to answer it. I'm not the right person :)
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Caio Oliveira

Member
1 year ago
Does Iphone App notification properly working?

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 1 year ago
    Notification is not workable yet and we are working on it.
    • Caio Oliveira
      Caio Oliveira 1 year ago
      Can you provide the estimate date? Without that, is not very useful the app
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Caio Oliveira

Member
1 year ago
How a chat is moved automatically to email? I want to follow up a user that started a chat via email.

0 comment

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Michael Kovnick

Member
1 year ago
Hi, I am confused about something.  In looking at the 2.0 features, I saw this:

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    Signature is Inbox specific and configurable with variable so technically every agent gets a dynamic signature set by Admin.
    1 Like
Screen Shot 2022-10-21 at 3.01.50 PM.png
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Michael Kovnick

Member
1 year ago
Hi, I have noticed that we show that there are two items in the DRAFT folder, but there is actually nothing there.  Any idea?

1 people like this

0 comment

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Peter Jensen

Member
1 year ago
How do I create additional communities and docs under my account. I have already created additional Inboxes, but those didn't flow into the communities and docs.

1. https://screenshare.christacademy.org/qGuxk4Ao

0 comment

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Tyler Hemp

Member
6 months ago
How Thrivers! 

I'm curious, is there a way to White Label and resell ThriveDesk as my own software to clients? Thank You!🙏👍 

0 comment

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Tyler Hemp

Member
6 months ago
So I'm planning on sending out an email to my list to invite them to my COMMUNITY portal.

0 comment

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Jon Eaves

Member
5 months ago
Adding Team notes to emails - Is there a function to Tag other team members in notes.... eg in Slack there is '@xxxx' to notify them 

Thanks in anticipation! :) 

0 comment

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Ivan C.

Member
2 years ago
  • <b>When I'm trying to like a future request - is not displaying immediately, but I should refresh the page then I can see that I support/liked a future request. </b>

2 peoples likes this

0 comment

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Ivan C.

Member
2 years ago
Is there any way to stop notifications from a certain channel? Or from all channels?

2 comments

  • Ivan C.
    Ivan C. 2 years ago
    @Parvez Akther
  • Parvez Akther
    Parvez Akther 2 years ago
    Thats on our backlog Ivan.
    1 Like
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Ivan C.

Member
2 years ago
I cannot add any posts if my Linguix chrome extension is enabled.

1 people like this

0 comment

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Marius Tyranowski

Member
2 years ago
As a support user, when I am trying to send a message to a new customer (not replying to a ticket) the message takes 5 minutes or more to actually send. I cant use the app in that time. 

1 people like this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    I think this is due to the security implementation we've done with 'New conversation' feature. Notified the team to check.
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Nguyễn Quang Hoàng

Member
1 year ago
breakLine is ok, but inserting video link like youtube is not possible

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
1- Fix the Table of Contents is not fixed when scrolling

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
Cannot read properties of undefined (reading 'then')

2 peoples likes this

7 comments

  • Nguyễn Quang Hoàng
    In addition, the Editor Docs, Error does not save set the font color and background color. And Need to add a Code sample insert...
  • Saiful Alam
    Saiful Alam 1 year ago
    Hello, Nguyễn Quang Hoàng! Thanks for reporting this issues, we have fixed the issues, please check!
    1 Like
    • Nguyễn Quang Hoàng
      The background color part worked fine. Uploading image still error
    • Saiful Alam
      Saiful Alam 1 year ago
      maybe it's happen for js file cache issue, so please do a hard refresh! :)
    • Nguyễn Quang Hoàng
      Yes, it worked perfectly. Thank you and the team so much
    • Nguyễn Quang Hoàng
      Are there any plans for adding a search box to articles?
    • Saiful Alam
      Saiful Alam 1 year ago
      I did not understand this, if you want any feature then please add another post in the "Feature Request" channel with some details. :)
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Nguyễn Quang Hoàng

Member
1 year ago
When entering Docs Click Avatar does not display the settings window

1 people like this

1 comment

  • Saiful Alam
    Saiful Alam 1 year ago
    KB docs is a separate application, so we just added a link to your TD profile.
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Nguyễn Quang Hoàng

Member
1 year ago
Error displaying Parent Category and Sub Categorie when using Customizer feature with newly created Docs Even though I have Set Order (Old Docs do not have this error) 

2 peoples likes this

4 comments

  • Saiful Alam
    Saiful Alam 1 year ago
    Thanks for report the issue, we are working on that, will be fix the issue ASAP and get back to you.
    1 Like
    • Nguyễn Quang Hoàng
      Very cool, Waiting for updates from you
    • Saiful Alam
      Saiful Alam 1 year ago
      The issue was fixed, with some new feature updates. please check it out.
    • Nguyễn Quang Hoàng
      Amazing, Thanks you. Can't wait I'll give it a try
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Nguyễn Quang Hoàng

Member
1 year ago
- Header and Footer should apply to the entire page instead of just the homepage. Or should it be left in the Branding section (Currently the color and icon saved in Branding is not working)

2 peoples likes this

1 comment

  • Saiful Alam
    Saiful Alam 1 year ago
    This issue was fixed, you can now check the updated customizer. where the branding settings move to the customizer page with some separated options, :)
    1 Like
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Nguyễn Quang Hoàng

Member
1 year ago
1. Updated on error not showing translated language at the end of the article

1 people like this

2 comments

  • Saiful Alam
    Saiful Alam 1 year ago
    Hello, Nguyễn Quang Hoàng! All the issue was resolved and available in KB.
    1 Like
    • Nguyễn Quang Hoàng
      Unbelievably, Most of the problems have been fixed very well, only the "2. Error Slug Article" is still not fixed. Thank you and the ThriveDesk team so much
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Nguyễn Quang Hoàng

Member
1 year ago
Did not receive information when filling out the Form at Contact Us! Get in touch the end of the article on KB Docs

1 people like this

4 comments

  • Saiful Alam
    Saiful Alam 1 year ago
    Hey Nguyễn Quang Hoàng, This issue was resolved, sorry for notifying you in delay. 🙂
    1 Like
    • Nguyễn Quang Hoàng
      awesome, thanks for the notification
    • Nguyễn Quang Hoàng
      It worked, But the upgrade name is "Thrive KB" maybe we need to think more deeply about this. Why not create by customer contact information? to help keep support tickets consistent. Recorded images: https://imgur.com/y14f5PG
    • Saiful Alam
      Saiful Alam 1 year ago
      Okay, let us think about it.
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Ian Brodie

Member
1 year ago
When you click on the search our help center search box instead of allowing you to type your search and press the action button, instead it immediately takes you to the search results the second you click into the box. You then get an error flashed up bri

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
- When Filter by category we can only view Page 1, clicking Next Page 2 will reload the whole thing

2 peoples likes this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
When there is a chat client, on Mobile Android I cannot join the chat. (Updated to the latest version)

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
All articles display wrong number (Current display count is for 1 page, not all pages)

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
Need to leave space at the bottom of the page so that it can be edited when scrolling down

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
11 months ago
When inserting "Insert/edit code sample" the user interface breaks 

1 people like this

0 comment

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Cheney Chang

Member
11 months ago
No response by clicking Save button.

1 people like this

0 comment

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Cheney Chang

Member
11 months ago
The sign up form always returns error and didn't tell where the error is. Tried many different sign up information. Nobody can sign up.

1 people like this

0 comment

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Cheney Chang

Member
11 months ago
Couple strings can't be translated.

1 people like this

0 comment

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Cheney Chang

Member
11 months ago
If we close all tickets of the page, it returns blank page, even there are still tickets left on the queue. Browser hard refresh can get the rest ticket but that doesn't make sense.

1 people like this

0 comment

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Cheney Chang

Member
11 months ago
When we manage Docs, there are 2-3 UI mixing there made me confused. Can you fix UI of all pages?

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
11 months ago
Live Chat has mobile notifications but isn't working right now. Only available on desktop browsers

1 people like this

0 comment

Screenshot 2023-01-26 at 12.23.09.png
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Damian K

Member
10 months ago
when draft is present it's often impossible to save a note

0 comment

https://kwietsearch.in

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
Make your group fun with points, levels, and rewards. Personalize your group by naming your levels. Incentivize engagement by unlocking courses at higher levels.

1 comment

  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 11 months ago
    This is a super cool feature, helping to promote the community development because it creates excitement of members to achieve higher levels. And it helps the community to have more articles, more interaction https://www.awesomescreenshot.com/image/35453519?key=56490c075fe55cbe0835b707f229b4ef
    1 Like
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Nguyễn Quang Hoàng

Member
1 year ago
Schedule your group events here. Members will see everything in their local timezone and get reminder emails. Scheduling livestreams, etc. is easy. Your attendance will increase.

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
Added Getting Started to guide users to complete community creation

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
Single Sign-on (SSO) with Wordpress 

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
When entering a detailed post in a topic, you should add a Back button or an arrow to return.

0 comment

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Parvez Akther

Admin
1 year ago
Thank you for all the feedback! We've outlined the features of Clan 2.0 and we'll update this post with updates. ThriveDesk community will rebrand as Clan and move to its own domain :)

3 peoples likes this

2 comments

  • Nguyễn Quang Hoàng
    Amaing, 😍 Is it a dream?
    1 Like
    • Parvez Akther
      Parvez Akther 1 year ago
      haha, already working on it and as you see ✅ on items ;)
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Nguyễn Quang Hoàng

Member
1 year ago
This will be very helpful

1 people like this

0 comment

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Parvez Akther

Admin
2 years ago

Share your ideas with us and if enough member vote for the idea we'll add them to our development backlog

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Phill Coxon

Member
2 years ago

From: https://www.facebook.com/groups/thrivedesk/permalink/475058940190471/?comment_id=475201856842846

Both tags and Saved Replies appear to be global across all Inboxes. This is...

4 peoples likes this

2 comments

  • Phill Coxon
    Phill Coxon 2 years ago
    Parvez has indicated in same Facebook thread: "yes, global and inbox specific replies" - yay! Thank you! 😀

It's great that we can add CC/BCC fields when creating support tickets. I especially like that we have the ability to search current contacts!

It would be really nice to also be able to CC/BCC fields in any support ticket/conversation so that we know who is on the email as well as have the ability to add other parties to the conversation.

2 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Noted
    • Matt
      Matt 2 years ago
      Is there a way to have the CC field visible every time without having to click the three dots next to the text "instant reply"?

It would be really cool if there was an option to automatically insert a greeting to the beginning of each reply.

For instance, if a CRM user named John Smith sent us a support request and a user clicked reply something like "Hello John," ("Hello {contacts.first-name},") would automatically be inserted into the beginning of each message when replying.

This would speed up replies and be a neat little feature.

3 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Yeah agree. Could be a nice addition 👍
  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 2 years ago
    Yeah agree 👍
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Angie Neal

Member
2 years ago

Please add ability to add an image or attachment to internal note on tickets

2 peoples likes this

0 comment

Author image

Angie Neal

Member
2 years ago

can we please have the feature to tag internal team members with @ in the internal note

1 people like this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Yeah we are improving the whole editor for that.
    1 Like
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Angie Neal

Member
2 years ago

I'd like to be able to merge tickets please

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    On our list 👍
    1 Like
  • Matt Miciula
    Matt Miciula 2 years ago
    Essential feature.
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Angie Neal

Member
2 years ago

Can there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?

2 peoples likes this

7 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    There are active/pending ticket on Unassigned and Mine tab.
    • Angie Neal
      Angie Neal 2 years ago
      can you please show me a screenshot?
    • Parvez Akther
      Parvez Akther 2 years ago
      Active tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP
  • Angie Neal
    Angie Neal 2 years ago
    oh... Not quite what I was hoping for
    • Parvez Akther
      Parvez Akther 2 years ago
      We understand everyone has different need and thats why we'll give custom filtering option later.
  • Matt Miciula
    Matt Miciula 2 years ago
    The pending folder to show all pending tickets is a great idea.
    1 Like
    • Angie Neal
      Angie Neal 2 years ago
      It will make seeing if I need to follow anything up far easier
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Angie Neal

Member
2 years ago

I'd like to request pabbly connect integration please

2 peoples likes this

2 comments

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Phill Coxon

Member
2 years ago

Having been using Zendesk for an enterprise project with a large team for the last 6 months I have been amazed at how useful it is to write responses in Markdown in the ticket editor. 

Particularly for using tags such as `inline code highlighting` or block quotes:


```

3 peoples likes this

2 comments

  • Phill Coxon
    Phill Coxon 2 years ago
    If it's helpful I can provide some screenshots / video of how Zendesk implements Markdown support.
    1 Like
  • Parvez Akther
    Parvez Akther 2 years ago
    That's an interesting idea but i'm not sure either, how many people take advantage of markdown.
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Phill Coxon

Member
2 years ago

As previously mentioned in the facebook group I'd like to request API / webhook support, particularly inbound.  

As an example, I've just been configuring postmarkapp.com for a new website. It's working great for outgoing emails but I'd also like to use the postmarkapp.com inbou...

2 peoples likes this

5 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    We use postmark to delivery all our email but I'm not sure about your use case for inbound email parsing.
  • Matt Miciula
    Matt Miciula 2 years ago
    +1 for API / webhook support
  • Phill Coxon
    Phill Coxon 2 years ago
    The use case is that I can set up a Postmark inbound stream to receive email at different email addresses on my domains and Postmark can then post the email via webhook to a suitable API end point. Lots of logging and potential flexibility re: ingesting the email data depending on the API feature set.
    • Phill Coxon
      Phill Coxon 2 years ago
      https://postmarkapp.com/developer/webhooks/inbound-webhook
    • Phill Coxon
      Phill Coxon 2 years ago
      Yes, inbound email forwarding works in the most part but I'm still seeing signs of emails not getting through (need to do more testing) and at some point in future I'd like the full flexibility to create tickets via API whether they are from postmark incoming web-hooks or other applications.
Featured image.png
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Nguyễn Quang Hoàng

Member
2 years ago

Need to add a Featured image support page to the Branding item. It is currently shared by all customers

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    I don't get it!
    1 Like
  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 2 years ago
    When you send the link ThriveDesk Community https://community.thrivedesk.net/ to someone via Facebook or Messenger will see the avatar
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Nguyễn Quang Hoàng

Member
2 years ago

Automatically Clear Cache when ThriveDesk Community updates. Currently I have to manually clear the Cache every time I update

1 people like this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    This supposed not to happen. What exact problem you are facing due to cache?
    1 Like
  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 2 years ago
    Yes, I am using Google Chrome and every time I update Community I have to manually clear it ok
    1 Like
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Nguyễn Quang Hoàng

Member
2 years ago

This is essential when we need to show Vietnamese language to our customers when we join the community

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    On our list. Want to help translate the project?
    1 Like
  • Nguyễn Quang Hoàng
    Nguyễn Quang Hoàng 2 years ago
    Yes
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Matt Miciula

Member
2 years ago

It would be really cool if we coudl setup workflows and automations (both manual and automatic) that are rule based on condition. For example, when the subject line contains "Refund”, TD would automatically add a tag, send an email to the customer, and assign the ticket to person X.

2 peoples likes this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Thanks for the suggestions. Workflow automation already in our roadmap. Take a look at our roadmap here https://themexpert.nifty.pm/l/OuT8Hx3TAu7G9?pub
Author image

Matt Miciula

Member
2 years ago

ThirveDesk should also integrate with ThriveCart ;)

3 peoples likes this

1 comment

  • Angie Neal
    Angie Neal 2 years ago
    yes please :)
Author image

Matt Miciula

Member
2 years ago

An option to have autoreplies turn on automatically, but only outside of business hours.

3 peoples likes this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Yeah, Business Hours is already on our roadmap for Q2

It would be really cool if we can integrate with Twilio for two way text message conversations.

The support agent and customer would communicate via SMS but in TD it would appear as a conversation.

SMS could also be used to text status updates about the customers order for ecommer...

4 peoples likes this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    SMS could work as a channel like Messenger/WhatsApp but thats not in our roadmap for now. Your idea is good and i'm adding this to our backlog for now.
Author image

Angie Neal

Member
2 years ago

Can we please be able to search tickets

3 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Already started working on this feature :)
    1 Like
Author image

Angie Neal

Member
2 years ago

Please make a sound for new tickets

2 peoples likes this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Except desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.
Author image

Angie Neal

Member
2 years ago

please create an upload feature to replies

3 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    on our roadmap, thanks
    1 Like
    • Angie Neal
      Angie Neal 2 years ago
      How far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment
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Angie Neal

Member
2 years ago

Please add function for adding BCC and / or CC to replies

3 peoples likes this

4 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Noted
    • Angie Neal
      Angie Neal 2 years ago
      Just wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.
  • Parvez Akther
    Parvez Akther 2 years ago
    Its done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)
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Nguyễn Quang Hoàng

Member
2 years ago

Allow #hashtag Post, to make it easy for the community to follow the topic

5 peoples likes this

0 comment

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Ramon Lucas

Member
2 years ago

Hi :) 

Wouldn't it be awesome if we can tag team members on internal notes? Like if our project manager or support officer can tag a specific software engineer or designer. Like "Hey @matt can you check this email about a minor design change? @james can you check the second pharagrap...

4 peoples likes this

4 comments

  • Ramon Lucas
    Ramon Lucas 2 years ago
    Even just a notification you are tagged would be great
  • Parvez Akther
    Parvez Akther 2 years ago
    This feature already in our roadmap :)
  • Parvez Akther
    Parvez Akther 2 years ago
    Feature is done under PR review ;)

Please add the ability to add attachments and inline images when openeing a new support ticket and replying. 

3 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Done and under PR review :)
    • Matt
      Matt 2 years ago
      Please make it possible to add an attachment when opening a support ticket as well as inline images.
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Ryan Mish

Member
2 years ago

I would love for Wix Stores to be integrated to ThriveDesk as well! There are many solutions for Shopify but little to none for Wix which has a large number of stores running on it. This would definitely set you apart from the competition.

1 people like this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Not a bad idea! We'll explore

Hello,

We work with autonami. So if you make a connection with this, we can move to you guys.

3 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    We are working with Autonami team and the integration is coming this month :)
  • arne
    arne 2 years ago
    ow lovely!
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Jay Bo

Member
2 years ago

Hi Guys, I have just joined. I wanted to know if there is plans to add paywall to forum groups/channels? And if yes, do you had plans to add Stripe?

Thanks.

1 people like this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    If enough people ask for it, why not? :)
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Henry Hoe

Member
2 years ago

Try out Thrivedesk and comment what you think below!

4 peoples likes this

21 comments

  • Henry Hoe
    Henry Hoe 2 years ago
    I like the community feature. It feels a little like circle.so. Looking forward to the knowledgebase release :)
    6 Likes
  • RABINDRA JAISWAL
    RABINDRA JAISWAL 2 years ago
    loved the community feature and live chat. font and ui ux is so better. I was tired with other ugly looking helpdesk
    1 Like
  • Muhammad Umair Qureshi
    How this product is compared to Freshdesk?
    1 Like
    • Henry Hoe
      Henry Hoe 2 years ago
      Freshdesk doesn't have a community broz and ThriveDesk is pushing out knowledgebase soon
    • Muhammad Umair Qureshi
      At the moment I use Freshdesk free plan for 2-3 sites and it's awesome. Let me try Thrivedesk
    • Parvez Akther
      Parvez Akther 2 years ago
      Freshdesk is not shared inbox. It only support one email also there are lots of changes.
  • Adil
    Adil 2 years ago
    Branding in chat is removeable. right?
    1 Like
  • John Tran
    John Tran 2 years ago
    Anyway we can allow customers to use the chat features together in the community? Maybe even group chat features?
    1 Like
    • Parvez Akther
      Parvez Akther 2 years ago
      Not now, perhaps we may consider it later
    • Jordan
      Jordan 2 years ago
      @parvez - do you have a public roadmap?
  • Parvez Akther
    Parvez Akther 2 years ago
    Keep posting guys
    1 Like
  • David Kocsis
    David Kocsis 2 years ago
    Shopify and Woo integration - pulling data straight out to admin panel.
    1 Like
  • David Kocsis
    David Kocsis 2 years ago
    Multilanguage - our team is based on more nationalities than English. Would be great having a translate option.
    1 Like
  • shazeholla
    shazeholla 2 years ago
    First of all, I really like thrive desk website because its superb SLEEK, CLEAN and EASY TO UNDERSTAND 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 1.UI UX interface is on point and user friendly 2. Conversation reportings/analytics is extremely useful. Able to drive motivation for team members to serve customer better 3. Community feature and Knowledge base (soon) will be a game changer. This is where actual customer core conversation will happen 𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 1.Ability to transfer clients to other team members with previous chat history (this is AWESOME) 2.Announcement/banner/news/newpromo banner automation based on first 5 chat input from customer I wish Thrive desk management and team future and brighter success in the long run Keep innovating and enhancing your ONE-STOP-CENTRE solution You guys ROCK~!
    1 Like
  • Chaitanya Badave
    Chaitanya Badave 2 years ago
    I have given many suggestions previously. Just Now A Thought came in mind that it would be great if we can add announcements section in the community as a widget to our website and also in chat widget would be great to notify users with recent changelog stuffs 🎯
    1 Like
  • David Kocsis
    David Kocsis 2 years ago
    Can we embed the chat bubble on more websites or subdomains but there are linked to the same company? We at Guru Muscle have eCom store, our own community, merchant store, charity store and I can go on. All of them need to be under 1 roof - Guru Muscle. With the same support agnets
    1 Like
  • David Kocsis
    David Kocsis 2 years ago
    How big is your JS script? Or like how many JS script need to be installed in the theme?
    1 Like
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John Risby

Member
2 years ago

I'm considering ThriveDesk and keen on the WooCommerce and FluentCRM integrations but - unless I am being totally stupid (always possible) - I just can't see any details. The icons on the integrations page don't link to anything? Can this be improved please. Thanks. 

0 comment

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David Kocsis

Member
2 years ago

You could pull out data from Shopify or Woocommerce straight out to the admin panel for each support agent. So there won't be any need to look up for customer's details in Shopify and Woo.

2 peoples likes this

0 comment

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David Kocsis

Member
2 years ago

If we can translate a whole Thrive Desk into different languages as we have a multinational team.

1 people like this

0 comment

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Jao Ortega

Member
2 years ago

It would be awesome if there's an option to full chatbot engagement and lead capture during off-work hours.  With this, a flow/automation builder would be cool.

1 people like this

0 comment

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Md Nahid

Member
2 years ago

Add facebook page integrations pls so we get all our facebook pages sms on  thrivedesk

2 peoples likes this

0 comment

Hello ThriveDesk Team!

It would be awesome if you can implement more folder option...

1 people like this

0 comment

Current State:

All inboxes within a workspace sharing same series of Ticket ID number and also Live Chat does not have ticket ID assigned.

For example, I have 2 inboxes ([email protected] and [email protected]), both of them sharing the same ticket ID running number, there is...

4 peoples likes this

2 comments

  • Dig Designs
    Dig Designs 2 years ago
    Yes, it would be great to have ability to prepend a custom value to specific inboxes.
    1 Like
  • Daniel
    Daniel 2 years ago
    Agreed - TD needs ticket ID so agents / customers are able to refer to previous tickets
    1 Like
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Jordan

Member
2 years ago

Perhaps I'm missing something, but I can't find a SEARCH functionality anywhere, for the community. This is probably the most important part of an online community... to allow users to first search and see if a topic already exists... if it doesn't, they can post a new topic. Do you plan to add t...

1 comment

  • Jordan
    Jordan 2 years ago
    I wonder if the Thrive team has anyone monitoring comments in the community 🤔
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Dig Designs

Member
2 years ago

It would be fantastic to see the Ticket IDs at the inbox view rather than having to click to see the Ticket ID inside a single thread view.

3 peoples likes this

0 comment

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Dig Designs

Member
2 years ago

While we can add attachments to replies, it would be a nice feature to add attachment in the Create Conversation view as well.

3 peoples likes this

1 comment

  • Matt
    Matt 2 years ago
    Need this feature to use TD the same way we are using our current support system.
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Daniel

Member
2 years ago
When a ticket is marked as closed an auto email should be sent to the customers email stating that it has been marked as closed. Similar to image below which i get from another service.

2 peoples likes this

5 comments

  • Daniel
    Daniel 2 years ago
    any updates or acknowledgement for this?
    1 Like
    • Ashiqul Islam
      Ashiqul Islam 2 years ago
      Hi Daniel, I hope Parvez have answered your queries to your satisfaction.
  • Parvez Akther
    Parvez Akther 2 years ago
    Daniel, This is not how the system is designed. Instead of saying ticket we call it conversation so closing ticket outside of context. We do have a small CST survey under each reply but we don't position ourselves as ticket based software. We are conversational helpdesk software.
    1 Like
    • Andy
      Andy 2 years ago
      Testing the comment font size. Why so small??
    • Parvez Akther
      Parvez Akther 2 years ago
      We tested many sizes and settled on this size. However, we’ll add option to increase font size
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Daniel

Member
2 years ago
I am in London, UK and my current timezone is UTC+1 but when selecting London in profile & org settings, can only select based on GMT.

5 peoples likes this

2 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Added this to our backlog and we'll update this support ASAP.
    1 Like
    • Ashiqul Islam
      Ashiqul Islam 2 years ago
      Hi Parvez, Thankyou for addressing Daniel's issue, he is a good user of our platform. Daniel, hope your queries are being addressed.
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Masuk Sarker Batista

Member
2 years ago
LearnPress LMS Integration with ThriveDesk Community

1 people like this

0 comment

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Ivan C.

Member
2 years ago
  • <b>Could you create a channel for issue/bug reports?</b>

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Done https://community.thrivedesk.net/c/bug-report
    1 Like
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Andreas

Member
2 years ago
Sometimes we get email to the inboxes we delete immideately – but then still the blinking tab and the notification bell say: "You've got (n) notifications. Hey lazy agent – do your job" ;-) 

Is it possible to reset the blinking tab and the not

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Noted Andreas 🙏
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Andreas

Member
2 years ago
Due to GDPR we must be able to delete contact details.

3 peoples likes this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Hello Andres, this feature on our list already, we'll add filter/inbox and ability to remove contacts.
    1 Like
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Andreas

Member
2 years ago
It'd be great to have some rules and filters for incoming messages.

1 people like this

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    It’s part of automation rules that we are working on :)
    1 Like
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Ivan C.

Member
2 years ago
I wanted to tag @Parvez Akther in one of my posts from the „Bug Report” channel, but I cannot do it.

Could you add such options to tag users from the community? 

1 people like this

3 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Mention feature is done and it'll land on Helpdesk first then community this month.
    2 Likes
  • test person
    test person 2 years ago
    @parvez I cannot unsubscribe from this community, and the unsubscribe link in email notifications doesn't work. I'll keep adding this message until you remove me from this group and unsubscribe my address as I requested over a month ago.
    1 Like
  • Ivan C.
    Ivan C. 2 years ago
    @parvez, we basically receiving notifications for any posts, any comments on this community.
Right now the post font is a certain size, then the first reply font size is smaller, and then the nested reply font size is even smaller.

5 comments

  • Parvez Akther
    Parvez Akther 2 years ago
    Will fix asap.
  • test person
    test person 2 years ago
    still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
    • Ashiqul Islam
      Ashiqul Islam 2 years ago
      Hi Test Person, Can you please elaborate your problem, you said notification preferences is giving you 403 error, however, it seems everything is perfectly fine from our end, will you be kind to make a small quick video of the issue, and it also appears that you are very frustrated, why didn't you contact us at [email protected] with your video we will look at it. no worries.
    • test person
      test person 2 years ago
      No. I'm not making a video. If you can't understand the issues, you should not be working in development. I have contacted many people at ThriveDesk. No one fixes it or does anything. THREE issues: 1. I created a demo account on ThriveDesk and want it deleted. There is no way to do this in the interface. So I've asked for it to be deleted multiple times. IT HAS NOT BEEN DELETED 2. I signed up to this community. I tried to delete my account, and once again no option to delete. I've asked for it to be deleted multiple times, it HAS NOT BEEN DELETED 3. I get email notifications for this community. On the bottom it has a link to set your notification errors. Click the link, you get a 403. Once again, no way to unsubscribe. All of these are required functions by law. You can not hold personal data or accounts if you are asked to delete them. As a web developer, I also know ALL OF THESE ARE VERY EASY TO IMPLEMENT. But no one on your team seems to be able to do it. If that reflects on the skill level of ThriveDesk developers, I would be very hesitant to ever use ThriveDesk.
  • no gooe
    no gooe 2 years ago
    Still getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Jeffrey

Member
2 years ago
I understand that for some businesses it's good to e-mail after a party drop-off. However in my case it's limiting, because I only want to live chat with visitors that are live. And I don't want to set op separate inboxes and go to the

1 people like this

1 comment

  • Ashiqul Islam
    Ashiqul Islam 2 years ago
    Hi Jeffrey, I am wondering why don't you want to go through a 5 minute process and set it up once it for all, i mean if that is the only reason then its sad for us because we thought our shared inbox is the primal pin point of all the features associated to its, its the foundation and the base of the tool. in this way you can keep records of the conversation let it be live or via a contact form or direct email. lets rethink shall we. 😉
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Aby Chackiath

Member
2 years ago
Can we restrict "New Conversation" Feature for specific users.

1 comment

  • Parvez Akther
    Parvez Akther 2 years ago
    Not something user specific, it'll be role specific and on our backlog.
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Michael Kovnick

Member
1 year ago
When replying to a ticket, I would like to have the ability to make the text area in which I am writing the reply larger.  This should be by a handle to drag it (making the email I am replying to smaller, which the text area larger, or my allowing th

2 peoples likes this

1 comment

  • Michael Kovnick
    Michael Kovnick 1 year ago
    Here is an example: https://www.viralpatel.net/demo/resize-textarea-jquery-javascript.html
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Michael Kovnick

Member
1 year ago
It would be nice to have the ability to have a filter that allowed me to direct emails to Trash and a "Transactional" folder.

1 people like this

0 comment

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Michael Kovnick

Member
1 year ago
On the reply to email, we have a button that says "Assign" and one that has "Send Reply".  It would be nice to have one for "Send & Close" that sends the reply and closes the ticket, and one that sends the reply and sets the ticket to pending.

1 people like this

0 comment

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John Whitford

Member
1 year ago
Use case: 

2 peoples likes this

2 comments

  • Nguyễn Quang Hoàng
    Great idea 👍
    1 Like
  • Ivan C.
    Ivan C. 1 year ago
    Upvote! Up Vote!!!!
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Nguyễn Quang Hoàng

Member
1 year ago
(Click on the default Logo to Home) - Like the news feed to be able to see all new information on the wall like how Circle does a very optimal user experience

3 peoples likes this

1 comment

  • Ivan C.
    Ivan C. 1 year ago
    Great idea!
    1 Like
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Nguyễn Quang Hoàng

Member
1 year ago
- Allow Upload images to articles

2 peoples likes this

1 comment

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Rafael

Member
1 year ago
Integration live chat with whatsapp bussiness

3 peoples likes this

0 comment

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Rafael

Member
1 year ago
Integration live chat with twitter

1 people like this

0 comment

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Rafael

Member
1 year ago
Integration facebook with twitter

1 people like this

2 comments

  • Jorge Fonseca
    Jorge Fonseca 1 year ago
    Any news regarding this integration?
    1 Like
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Nguyễn Quang Hoàng

Member
1 year ago
Bring better user experience to "Did you find this article helpful?"

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
1. Search Articles (Like search posts on wordpress)

1 people like this

1 comment

  • Saiful Alam
    Saiful Alam 1 year ago
    Thanks for your request, we will update the article page soon, on that time we will consider it as your request.
    1 Like
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Nguyễn Quang Hoàng

Member
1 year ago
1. Clone Doc Site Save time without having to reset Doc Site from scratch, especially the Language section

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
1. Article Count should show both numbers and "Articles" Help our brain understand faster :D

1 people like this

1 comment

  • Nguyễn Quang Hoàng
    2. Optimization - Media Category (Picture) Should be self-responsive (I tried the svg image and it was cropped on both sides) - Description stipulates the maximum number of characters to display, equivalent to 2 lines, which will be more reasonable For example this case, Very optimal
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Nguyễn Quang Hoàng

Member
1 year ago
Every time I visit the top is counted as 1 view, making the visitor's view statistics will be inaccurate

2 peoples likes this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
KB hopes to have a BULK EDIT option to help select multiple categories of articles faster (If I had to select each post to select multiple categories, it would be crazy)

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
When viewing an article in KB Docs and logged in, you can quickly edit that article like Wordpress

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
Added translation of "Suggested articles" for chat widget

1 people like this

0 comment

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Nguyễn Quang Hoàng

Member
1 year ago
I tried adding icons in level 2 categories but it doesn't show up. When I have a KB with many levels, I really want to show more icons for the 2nd level category

1 people like this

2 comments

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Nguyễn Quang Hoàng

Member
1 year ago
1- Added Font option (currently default is 13px too small, average is 16-18 px on other systems)

1 people like this

0 comment

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Caio Oliveira

Member
1 year ago
Remove ThriveDesk branding from Web Assistant

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    If you are in PRO plan you can remove the branding but you can keep the branding and earn commission using your referral link ;)
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Angie Neal

Member
1 year ago
any change of ClickUp integration? This would be a game changer!

1 comment

  • Parvez Akther
    Parvez Akther 1 year ago
    Thanks and its under our roadmap too. We use Clickup regularly and feel the integration too :)
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Rafael

Member
1 year ago
Integration with Meta's own WhatsApp Cloud API

1 people like this

0 comment

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Rafael

Member
1 year ago
Integration with Apple Business Chat

1 people like this

0 comment

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Author image

Rafael

Member
1 year ago
Integration with Twitter Direct Message API

1 people like this

0 comment

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Author image

Rafael

Member
1 year ago