Parvez Akther
AdminPlease follow this rules before you post anything to this channel 👇
✅ Please be nice. Avoid profanity. We're all equal human beings.
✅ Keep your post simple and explicit
✅ Please request support in English. We also speak Spanish and Bengali but responses in these languages ar...
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Nguyễn Quang Hoàng
MemberI have translated it into Vietnamese at Satisfaction Ratings but when Click evaluates to respond, it still displays in English. Please check for me
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Angie Neal
MemberNot sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder
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Parvez Akther 1 year agoYou need to check the Inbox > Settings > Default settings for default assignment and status.
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Parvez Akther 1 year agoThere is some UI issue on this and we are working on the new saved replies UI/UX
Angie Neal
MemberI find it a bit difficult to see which are new tickets at a glace. Since each time we reply to a ticket it gets put back into the unassigned folder, it is only possible to see new tickets by opening up the ticket.
The previous software we were using is really obvious which is a new,...
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Angie Neal
Member0 comment
Angie Neal
Member0 comment
Matt Coffman
Member1 people like this
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Parvez Akther 7 months agoYou can create a magic link for private channel and then include that to your email/CRM automated email.
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Matt Coffman 7 months agoGreat, so I could have that automated after someone fills out the form by pre-writing the email! Thanks Parvez.
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Matt Coffman
Member1 people like this
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Jao Ortega
Member1 people like this
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test person 6 months agostill getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
Ivan C.
Member2 comments
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test person 6 months agoStill getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Jao Ortega
Member3 comments
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Parvez Akther 5 months agoThat condition should come from your page logic. You can include/exclude snippet from your page settings(depends on the CMS you use)
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Jao Ortega 5 months agoGot it bro.. would've been amazing if we have this option from the dashboard. Thanks anyway.
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no gooe 5 months agoStill getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Parvez Akther 5 months agoYeah, once we release the stable version we'll start working on the migrator.
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no gooe 5 months agoStill getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
Ivan C.
Member- <b>When I'm trying to like a future request - is not displaying immediately, but I should refresh the page then I can see that I support/liked a future request. </b>
2 peoples likes this
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Ivan C.
Member2 comments
Ivan C.
Member1 people like this
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Marius Tyranowski
Member1 people like this
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Parvez Akther 5 months agoI think this is due to the security implementation we've done with 'New conversation' feature. Notified the team to check.
Nguyễn Quang Hoàng
Member1 people like this
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Nguyễn Quang Hoàng
Member1 people like this
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Parvez Akther
AdminShare your ideas with us and if enough member vote for the idea we'll add them to our development backlog
Phill Coxon
MemberFrom: https://www.facebook.com/groups/thrivedesk/permalink/475058940190471/?comment_id=475201856842846
Both tags and Saved Replies appear to be global across all Inboxes. This is...
4 peoples likes this
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Phill Coxon 1 year agoParvez has indicated in same Facebook thread: "yes, global and inbox specific replies" - yay! Thank you! 😀
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Matt
MemberIt's great that we can add CC/BCC fields when creating support tickets. I especially like that we have the ability to search current contacts!
It would be really nice to also be able to CC/BCC fields in any support ticket/conversation so that we know who is on the email as well as have the ability to add other parties to the conversation.
2 peoples likes this
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Matt 1 year agoIs there a way to have the CC field visible every time without having to click the three dots next to the text "instant reply"?
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Matt
MemberIt would be really cool if there was an option to automatically insert a greeting to the beginning of each reply.
For instance, if a CRM user named John Smith sent us a support request and a user clicked reply something like "Hello John," ("Hello {contacts.first-name},") would automatically be inserted into the beginning of each message when replying.
This would speed up replies and be a neat little feature.
3 peoples likes this
2 comments
Angie Neal
MemberPlease add ability to add an image or attachment to internal note on tickets
2 peoples likes this
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Angie Neal
Membercan we please have the feature to tag internal team members with @ in the internal note
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Angie Neal
MemberCan there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?
2 peoples likes this
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Parvez Akther 1 year agoActive tickets are highlighted and pending are muted see https://d.pr/i/sz7oaP
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Parvez Akther 1 year agoWe understand everyone has different need and thats why we'll give custom filtering option later.1 Like
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Angie Neal
MemberI'd like to request pabbly connect integration please
2 peoples likes this
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Phill Coxon
MemberHaving been using Zendesk for an enterprise project with a large team for the last 6 months I have been amazed at how useful it is to write responses in Markdown in the ticket editor.
Particularly for using tags such as `inline code highlighting` or block quotes:
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Phill Coxon 1 year agoIf it's helpful I can provide some screenshots / video of how Zendesk implements Markdown support.1 Like
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Parvez Akther 1 year agoThat's an interesting idea but i'm not sure either, how many people take advantage of markdown.
Phill Coxon
MemberAs previously mentioned in the facebook group I'd like to request API / webhook support, particularly inbound.
As an example, I've just been configuring postmarkapp.com for a new website. It's working great for outgoing emails but I'd also like to use the postmarkapp.com inbou...
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Parvez Akther 1 year agoWe use postmark to delivery all our email but I'm not sure about your use case for inbound email parsing.
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Phill Coxon 1 year agoThe use case is that I can set up a Postmark inbound stream to receive email at different email addresses on my domains and Postmark can then post the email via webhook to a suitable API end point. Lots of logging and potential flexibility re: ingesting the email data depending on the API feature set.
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Phill Coxon 1 year agoYes, inbound email forwarding works in the most part but I'm still seeing signs of emails not getting through (need to do more testing) and at some point in future I'd like the full flexibility to create tickets via API whether they are from postmark incoming web-hooks or other applications.
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Nguyễn Quang Hoàng
MemberNeed to add a Featured image support page to the Branding item. It is currently shared by all customers
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Nguyễn Quang Hoàng 1 year agoWhen you send the link ThriveDesk Community https://community.thrivedesk.net/ to someone via Facebook or Messenger will see the avatar
Nguyễn Quang Hoàng
MemberAutomatically Clear Cache when ThriveDesk Community updates. Currently I have to manually clear the Cache every time I update
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Parvez Akther 1 year agoThis supposed not to happen. What exact problem you are facing due to cache?1 Like
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Nguyễn Quang Hoàng 1 year agoYes, I am using Google Chrome and every time I update Community I have to manually clear it ok1 Like
Nguyễn Quang Hoàng
MemberThis is essential when we need to show Vietnamese language to our customers when we join the community
2 comments
Matt Miciula
MemberIt would be really cool if we coudl setup workflows and automations (both manual and automatic) that are rule based on condition. For example, when the subject line contains "Refund”, TD would automatically add a tag, send an email to the customer, and assign the ticket to person X.
2 peoples likes this
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Parvez Akther 1 year agoThanks for the suggestions. Workflow automation already in our roadmap. Take a look at our roadmap here https://themexpert.nifty.pm/l/OuT8Hx3TAu7G9?pub
Matt Miciula
MemberThirveDesk should also integrate with ThriveCart ;)
3 peoples likes this
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Matt Miciula
MemberAn option to have autoreplies turn on automatically, but only outside of business hours.
3 peoples likes this
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Matt
MemberIt would be really cool if we can integrate with Twilio for two way text message conversations.
The support agent and customer would communicate via SMS but in TD it would appear as a conversation.
SMS could also be used to text status updates about the customers order for ecommer...
4 peoples likes this
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Parvez Akther 1 year agoSMS could work as a channel like Messenger/WhatsApp but thats not in our roadmap for now. Your idea is good and i'm adding this to our backlog for now.
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Parvez Akther 1 year agoExcept desktop/mobile app this will be annoying for most users. Browser notification feature is already done and under testing. This will solve the problem I believe.
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Angie Neal 1 year agoHow far away is this feature? I am having up upload attachments to cloudapp so I can just use the link, since I can't add an attachment
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Angie Neal
MemberPlease add function for adding BCC and / or CC to replies
3 peoples likes this
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Angie Neal 1 year agoJust wondering when some of these really important things might be up and running. I keep having to start a new ticket if I need to CC or forward a reply.
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Parvez Akther 1 year agoIts done https://community.thrivedesk.net/product-updates/p/cc-and-bcc-for-conversation-reply-and-new-ui-for-settings :)
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Nguyễn Quang Hoàng
MemberAllow #hashtag Post, to make it easy for the community to follow the topic
5 peoples likes this
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Ramon Lucas
MemberHi :)
Wouldn't it be awesome if we can tag team members on internal notes? Like if our project manager or support officer can tag a specific software engineer or designer. Like "Hey @matt can you check this email about a minor design change? @james can you check the second pharagrap...
4 peoples likes this
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Matt
MemberPlease add the ability to add attachments and inline images when openeing a new support ticket and replying.
3 peoples likes this
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Matt 7 months agoPlease make it possible to add an attachment when opening a support ticket as well as inline images.
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Ryan Mish
MemberI would love for Wix Stores to be integrated to ThriveDesk as well! There are many solutions for Shopify but little to none for Wix which has a large number of stores running on it. This would definitely set you apart from the competition.
1 people like this
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arne
MemberHello,
We work with autonami. So if you make a connection with this, we can move to you guys.
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Parvez Akther 8 months agoWe are working with Autonami team and the integration is coming this month :)
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Jay Bo
MemberHi Guys, I have just joined. I wanted to know if there is plans to add paywall to forum groups/channels? And if yes, do you had plans to add Stripe?
Thanks.
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Henry Hoe
MemberTry out Thrivedesk and comment what you think below!
4 peoples likes this
21 comments
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Henry Hoe 8 months agoI like the community feature. It feels a little like circle.so. Looking forward to the knowledgebase release :)6 Likes
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RABINDRA JAISWAL 8 months agoloved the community feature and live chat. font and ui ux is so better. I was tired with other ugly looking helpdesk1 Like
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Henry Hoe 8 months agoFreshdesk doesn't have a community broz and ThriveDesk is pushing out knowledgebase soon1 Like
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Muhammad Umair Qureshi 8 months agoAt the moment I use Freshdesk free plan for 2-3 sites and it's awesome. Let me try Thrivedesk1 Like
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Parvez Akther 7 months agoFreshdesk is not shared inbox. It only support one email also there are lots of changes.
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John Tran 8 months agoAnyway we can allow customers to use the chat features together in the community? Maybe even group chat features?1 Like
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David Kocsis 8 months agoShopify and Woo integration - pulling data straight out to admin panel.1 Like
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David Kocsis 8 months agoMultilanguage - our team is based on more nationalities than English. Would be great having a translate option.1 Like
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shazeholla 8 months agoFirst of all, I really like thrive desk website because its superb SLEEK, CLEAN and EASY TO UNDERSTAND 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 1.UI UX interface is on point and user friendly 2. Conversation reportings/analytics is extremely useful. Able to drive motivation for team members to serve customer better 3. Community feature and Knowledge base (soon) will be a game changer. This is where actual customer core conversation will happen 𝗙𝗲𝗮𝘁𝘂𝗿𝗲 𝗥𝗲𝗾𝘂𝗲𝘀𝘁 1.Ability to transfer clients to other team members with previous chat history (this is AWESOME) 2.Announcement/banner/news/newpromo banner automation based on first 5 chat input from customer I wish Thrive desk management and team future and brighter success in the long run Keep innovating and enhancing your ONE-STOP-CENTRE solution You guys ROCK~!1 Like
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Chaitanya Badave 8 months agoI have given many suggestions previously. Just Now A Thought came in mind that it would be great if we can add announcements section in the community as a widget to our website and also in chat widget would be great to notify users with recent changelog stuffs 🎯1 Like
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David Kocsis 7 months agoCan we embed the chat bubble on more websites or subdomains but there are linked to the same company? We at Guru Muscle have eCom store, our own community, merchant store, charity store and I can go on. All of them need to be under 1 roof - Guru Muscle. With the same support agnets1 Like
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David Kocsis 7 months agoHow big is your JS script? Or like how many JS script need to be installed in the theme?1 Like
John Risby
MemberI'm considering ThriveDesk and keen on the WooCommerce and FluentCRM integrations but - unless I am being totally stupid (always possible) - I just can't see any details. The icons on the integrations page don't link to anything? Can this be improved please. Thanks.
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David Kocsis
MemberYou could pull out data from Shopify or Woocommerce straight out to the admin panel for each support agent. So there won't be any need to look up for customer's details in Shopify and Woo.
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David Kocsis
MemberIf we can translate a whole Thrive Desk into different languages as we have a multinational team.
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Jao Ortega
MemberIt would be awesome if there's an option to full chatbot engagement and lead capture during off-work hours. With this, a flow/automation builder would be cool.
1 people like this
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Md Nahid
MemberAdd facebook page integrations pls so we get all our facebook pages sms on thrivedesk
2 peoples likes this
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Jose
MemberHello ThriveDesk Team!
It would be awesome if you can implement more folder option...
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SY
MemberCurrent State:
All inboxes within a workspace sharing same series of Ticket ID number and also Live Chat does not have ticket ID assigned.
For example, I have 2 inboxes (hello@companyA.com and support@companyA.com), both of them sharing the same ticket ID running number, there is...
4 peoples likes this
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Dig Designs 7 months agoYes, it would be great to have ability to prepend a custom value to specific inboxes.1 Like
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Daniel 7 months agoAgreed - TD needs ticket ID so agents / customers are able to refer to previous tickets1 Like
Jordan
MemberPerhaps I'm missing something, but I can't find a SEARCH functionality anywhere, for the community. This is probably the most important part of an online community... to allow users to first search and see if a topic already exists... if it doesn't, they can post a new topic. Do you plan to add t...
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Dig Designs
MemberIt would be fantastic to see the Ticket IDs at the inbox view rather than having to click to see the Ticket ID inside a single thread view.
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Dig Designs
MemberWhile we can add attachments to replies, it would be a nice feature to add attachment in the Create Conversation view as well.
3 peoples likes this
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Daniel
Member2 peoples likes this
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Ashiqul Islam 6 months agoHi Daniel, I hope Parvez have answered your queries to your satisfaction.
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Parvez Akther 6 months agoDaniel, This is not how the system is designed. Instead of saying ticket we call it conversation so closing ticket outside of context. We do have a small CST survey under each reply but we don't position ourselves as ticket based software. We are conversational helpdesk software.1 Like
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Parvez Akther 6 months agoWe tested many sizes and settled on this size. However, we’ll add option to increase font size1 Like
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Daniel
Member5 peoples likes this
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Ashiqul Islam 6 months agoHi Parvez, Thankyou for addressing Daniel's issue, he is a good user of our platform. Daniel, hope your queries are being addressed.
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Masuk Sarker Batista
Member1 people like this
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Andreas
MemberIs it possible to reset the blinking tab and the not
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Andreas
Member3 peoples likes this
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Parvez Akther 7 months agoHello Andres, this feature on our list already, we'll add filter/inbox and ability to remove contacts.1 Like
Andreas
Member1 people like this
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Ivan C.
MemberCould you add such options to tag users from the community?
1 people like this
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Parvez Akther 6 months agoMention feature is done and it'll land on Helpdesk first then community this month.2 Likes
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test person 6 months ago@parvez I cannot unsubscribe from this community, and the unsubscribe link in email notifications doesn't work. I'll keep adding this message until you remove me from this group and unsubscribe my address as I requested over a month ago.1 Like
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Ivan C. 6 months ago@parvez, we basically receiving notifications for any posts, any comments on this community.
Andy
Member5 comments
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test person 6 months agostill getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
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Ashiqul Islam 6 months agoHi Test Person, Can you please elaborate your problem, you said notification preferences is giving you 403 error, however, it seems everything is perfectly fine from our end, will you be kind to make a small quick video of the issue, and it also appears that you are very frustrated, why didn't you contact us at help@thrivedesk.com with your video we will look at it. no worries.
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test person 6 months agoNo. I'm not making a video. If you can't understand the issues, you should not be working in development. I have contacted many people at ThriveDesk. No one fixes it or does anything. THREE issues: 1. I created a demo account on ThriveDesk and want it deleted. There is no way to do this in the interface. So I've asked for it to be deleted multiple times. IT HAS NOT BEEN DELETED 2. I signed up to this community. I tried to delete my account, and once again no option to delete. I've asked for it to be deleted multiple times, it HAS NOT BEEN DELETED 3. I get email notifications for this community. On the bottom it has a link to set your notification errors. Click the link, you get a 403. Once again, no way to unsubscribe. All of these are required functions by law. You can not hold personal data or accounts if you are asked to delete them. As a web developer, I also know ALL OF THESE ARE VERY EASY TO IMPLEMENT. But no one on your team seems to be able to do it. If that reflects on the skill level of ThriveDesk developers, I would be very hesitant to ever use ThriveDesk.
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no gooe 5 months agoStill getting unsolicited emails. Once again...remove my account. when I click on notification preferences, i get a 403 error. This is a reflection of your product quality. It would be a hard sell for me to want to use ThriveDesk if they don't have the IT infrastructure to handle something as simple as this.
Jeffrey
Member1 people like this
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Ashiqul Islam 6 months agoHi Jeffrey, I am wondering why don't you want to go through a 5 minute process and set it up once it for all, i mean if that is the only reason then its sad for us because we thought our shared inbox is the primal pin point of all the features associated to its, its the foundation and the base of the tool. in this way you can keep records of the conversation let it be live or via a contact form or direct email. lets rethink shall we. 😉
Aby Chackiath
Member1 comment
Michael Kovnick
Member2 peoples likes this
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Michael Kovnick 4 months agoHere is an example: https://www.viralpatel.net/demo/resize-textarea-jquery-javascript.html
Michael Kovnick
Member0 comment
Michael Kovnick
Member1 people like this
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Nguyễn Quang Hoàng
Member3 peoples likes this
1 comment
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Jordan 7 months agoDo you guys have a public roadmap showing what you're working on right now, with the community, and what's up next? As I've been clicking around and doing some QA there are a few things that have already come to my attention as concerning. I'm intentionally not divulging what these things are. I would hope they are on the roadmap and would love to see what's up next.2 Likes
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Sajwal Pageni
MemberTried to post and comment on feature request and it says "Something went wrong".
So, testing if I can post here.
1 people like this
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Mohammad Barham 7 months agoHello everyone, nice to be here in the awesome community of ThriveDesk 👍
Andreas
Member1 people like this
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Parvez Akther 6 months agoGuys, added you to beta testing group. We'll post and instruction there.1 Like
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Shanon 6 months agoHello, just confirming if i was also added to the beta prior? Thanks
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Andreas
Member3 comments
Parvez Akther
AdminAbility to create new conversation from dashboard was the most requested features since we soft launched ThriveDesk. You asked and we delivered 🙏
You'll see 'New Conversation' button in every inbox and from there you can create ticket on behalf of customer.
You can select any existi...
2 peoples likes this
3 comments
Parvez Akther
AdminWe re-wrote our entire email parser with Python and now its 2x faster and 99.9% accurate on all language parsing.
Email parsing is the most critical and fundamental task for ThriveDesk. We found limitation on our previous PHP parser for language like Korean, German. PHP doesn't work well i...
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Parvez Akther
AdminThis is the first and very big update to ThriveDesk Community module. Since our first soft launch our team working tirelessly to bring you the best community software.
🙋♂️ Public/Private Community
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Parvez Akther
AdminToday we are excited to introduce WooCommerce integration with ThriveDesk. This is an extensive integration for us, and we wanted to do it right.
After a month of deliberate coding and testing, we finally built the right WooCommerce integration you'll love to use.
Let's see how th...
1 people like this
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