I'd like to be able to merge tickets please

Hello ThriveDesk Team!

It would be awesome if you can implement more folder option...

If we can translate a whole Thrive Desk into different languages as we have a multinational team.

Need to add a Featured image support page to the Branding item. It is currently shared by all customers

It would be really cool if there was an option to automatically insert a greeting to the beginning of each reply.

For instance, if a CRM user named John Smith sent us a support request and a user clicked reply something like "Hello John," ("Hello {contacts.first-name},") would automatically be inserted into the beginning of each message when replying.

This would speed up replies and be a neat little feature.

I'd like to request pabbly connect integration please

Can there be a pending folder in the left hand area of the dash, so I can see what we are waiting for?

Can we please be able to search tickets

You could pull out data from Shopify or Woocommerce straight out to the admin panel for each support agent. So there won't be any need to look up for customer's details in Shopify and Woo.

Please make a sound for new tickets

Hi Guys, I have just joined. I wanted to know if there is plans to add paywall to forum groups/channels? And if yes, do you had plans to add Stripe?

Thanks.

can we please have the feature to tag internal team members with @ in the internal note

Hi :) 

Wouldn't it be awesome if we can tag team members on internal notes? Like if our project manager or support officer can tag a specific software engineer or designer. Like "Hey @matt can you check this email about a minor design change? @james can you check the second pharagrap...

ThirveDesk should also integrate with ThriveCart ;)

Current State:

All inboxes within a workspace sharing same series of Ticket ID number and also Live Chat does not have ticket ID assigned.

For example, I have 2 inboxes (hello@companyA.com and support@companyA.com), both of them sharing the same ticket ID running number, there is...

This is essential when we need to show Vietnamese language to our customers when we join the community

It would be really cool if we can integrate with Twilio for two way text message conversations.

The support agent and customer would communicate via SMS but in TD it would appear as a conversation.

SMS could also be used to text status updates about the customers order for ecommer...

Please add ability to add an image or attachment to internal note on tickets

please create an upload feature to replies

From: https://www.facebook.com/groups/thrivedesk/permalink/475058940190471/?comment_id=475201856842846

Both tags and Saved Replies appear to be global across all Inboxes. This is...

Share your ideas with us and if enough member vote for the idea we'll add them to our development backlog

Try out Thrivedesk and comment what you think below!

I would love for Wix Stores to be integrated to ThriveDesk as well! There are many solutions for Shopify but little to none for Wix which has a large number of stores running on it. This would definitely set you apart from the competition.

It would be really cool if we coudl setup workflows and automations (both manual and automatic) that are rule based on condition. For example, when the subject line contains "Refund”, TD would automatically add a tag, send an email to the customer, and assign the ticket to person X.