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2 years ago

Ticket ID shared by all inboxes (Suggestion to have ticket ID by inbox)

Current State:

All inboxes within a workspace sharing same series of Ticket ID number and also Live Chat does not have ticket ID assigned.

For example, I have 2 inboxes ([email protected] and [email protected]), both of them sharing the same ticket ID running number, there is...

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2 comments

  • Dig Designs
    Dig Designs 2 years ago
    Yes, it would be great to have ability to prepend a custom value to specific inboxes.
    1 Like
  • Daniel
    Daniel 2 years ago
    Agreed - TD needs ticket ID so agents / customers are able to refer to previous tickets
    1 Like