SY

SY

Member

SY

Current State:

All inboxes within a workspace sharing same series of Ticket ID number and also Live Chat does not have ticket ID assigned.

For example, I have 2 inboxes (hello@companyA.com and support@companyA.com), both of them sharing the same ticket ID running number, there is...

3 peoples likes this

2 comments

  • Dig Designs
    Dig Designs 1 month ago
    Yes, it would be great to have ability to prepend a custom value to specific inboxes.
    1 Like
  • Daniel
    Daniel 1 month ago
    Agreed - TD needs ticket ID so agents / customers are able to refer to previous tickets
    1 Like