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Angie Neal

Member
3 years ago

Saved replies

Saved replies not working

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  • Parvez Akther
    Parvez Akther 3 years ago
    There is some UI issue on this and we are working on the new saved replies UI/UX
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Angie Neal

Member
3 years ago

Folders for Save replies

Creating folders for saved replies not working

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Angie Neal

Member
3 years ago

Ticket un-assigns if a comment or reply has been made

Not sure if this is a bug, or intended to work this way. However if a team member comments or replies to a ticket, it then moves back to unassigned folder

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1 comment

  • Parvez Akther
    Parvez Akther 3 years ago
    You need to check the Inbox > Settings > Default settings for default assignment and status.
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Nguyễn Quang Hoàng

Member
3 years ago

The translated languages are not accepted in Satisfaction Ratings

I have translated it into Vietnamese at Satisfaction Ratings but when Click evaluates to respond, it still displays in English. Please check for me

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