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Phill Coxon

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Phill Coxon

Member

4 months ago

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Inbound API / Webhook support

As previously mentioned in the facebook group I'd like to request API / webhook support, particularly inbound.

As an example, I've just been configuring postmarkapp.com for a new website. It's working great for outgoing emails but I'd also like to use the postmarkapp.com inbou...

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Parvez Akther 4 months ago
We use postmark to delivery all our email but I'm not sure about your use case for inbound email parsing.

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We use postmark to delivery all our email but I'm not sure about your use case for inbound email parsing.
Matt Miciula 4 months ago
+1 for API / webhook support

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+1 for API / webhook support
Phill Coxon 4 months ago
The use case is that I can set up a Postmark inbound stream to receive email at different email addresses on my domains and Postmark can then post the email via webhook to a suitable API end point. Lots of logging and potential flexibility re: ingesting the email data depending on the API feature set.

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The use case is that I can set up a Postmark inbound stream to receive email at different email addresses on my domains and Postmark can then post the email via webhook to a suitable API end point. Lots of logging and potential flexibility re: ingesting the email data depending on the API feature set.
- Phill Coxon 4 months ago
  
  https://postmarkapp.com/developer/webhooks/inbound-webhook
  
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  https://postmarkapp.com/developer/webhooks/inbound-webhook
- Phill Coxon 4 months ago
  
  Yes, inbound email forwarding works in the most part but I'm still seeing signs of emails not getting through (need to do more testing) and at some point in future I'd like the full flexibility to create tickets via API whether they are from postmark incoming web-hooks or other applications.
  
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  Yes, inbound email forwarding works in the most part but I'm still seeing signs of emails not getting through (need to do more testing) and at some point in future I'd like the full flexibility to create tickets via API whether they are from postmark incoming web-hooks or other applications.

Phill Coxon

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4 months ago

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Markdown support option in editor

Having been using Zendesk for an enterprise project with a large team for the last 6 months I have been amazed at how useful it is to write responses in Markdown in the ticket editor.

Particularly for using tags such as `inline code highlighting` or block quotes:

```

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Phill Coxon 4 months ago
If it's helpful I can provide some screenshots / video of how Zendesk implements Markdown support.

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If it's helpful I can provide some screenshots / video of how Zendesk implements Markdown support.
Parvez Akther 4 months ago
That's an interesting idea but i'm not sure either, how many people take advantage of markdown.

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That's an interesting idea but i'm not sure either, how many people take advantage of markdown.

Phill Coxon

Member

4 months ago

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Inbox specific & global Tags and Saved Replies

From: https://www.facebook.com/groups/thrivedesk/permalink/475058940190471/?comment_id=475201856842846

Both tags and Saved Replies appear to be global across all Inboxes. This is...

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Phill Coxon 4 months ago
Parvez has indicated in same Facebook thread: "yes, global and inbox specific replies" - yay! Thank you! 😀

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Parvez has indicated in same Facebook thread: "yes, global and inbox specific replies" - yay! Thank you! 😀
- Parvez Akther 4 months ago
  
  Thanks for your valuable feedback.
  
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  Thanks for your valuable feedback.