Phill Coxon
MemberDeveloper & awesome beta tester :D
Phill Coxon
MemberAs previously mentioned in the facebook group I'd like to request API / webhook support, particularly inbound.
As an example, I've just been configuring postmarkapp.com for a new website. It's working great for outgoing emails but I'd also like to use the postmarkapp.com inbou...
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5 comments
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Parvez Akther 2 years agoWe use postmark to delivery all our email but I'm not sure about your use case for inbound email parsing.
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Matt Miciula 2 years ago+1 for API / webhook support
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Phill Coxon 2 years agoThe use case is that I can set up a Postmark inbound stream to receive email at different email addresses on my domains and Postmark can then post the email via webhook to a suitable API end point. Lots of logging and potential flexibility re: ingesting the email data depending on the API feature set.
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Phill Coxon 2 years agohttps://postmarkapp.com/developer/webhooks/inbound-webhookLog In to Reply
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Phill Coxon 2 years agoYes, inbound email forwarding works in the most part but I'm still seeing signs of emails not getting through (need to do more testing) and at some point in future I'd like the full flexibility to create tickets via API whether they are from postmark incoming web-hooks or other applications.Log In to Reply
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Phill Coxon
MemberHaving been using Zendesk for an enterprise project with a large team for the last 6 months I have been amazed at how useful it is to write responses in Markdown in the ticket editor.
Particularly for using tags such as `inline code highlighting` or block quotes:
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Phill Coxon 2 years agoIf it's helpful I can provide some screenshots / video of how Zendesk implements Markdown support.
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Parvez Akther 2 years agoThat's an interesting idea but i'm not sure either, how many people take advantage of markdown.
Phill Coxon
MemberFrom: https://www.facebook.com/groups/thrivedesk/permalink/475058940190471/?comment_id=475201856842846
Both tags and Saved Replies appear to be global across all Inboxes. This is...
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2 comments
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Phill Coxon 2 years agoParvez has indicated in same Facebook thread: "yes, global and inbox specific replies" - yay! Thank you! 😀